Overworked? Try a Virtual Personal Assistant
#Customer Engagement, #Virtual Agent (Chatbots)
Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…
Is Your IVR Costing You Customers?
#Customer Engagement, #Modern IVR
IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…
Sure, Omnichannel Would Be Cool. But How Do You Start?
#Customer Engagement
Maybe you’ve been there: A big meeting about how your company is going to make its online customer experience truly…
2015 Retail Holiday Season - Solve the Abandoned Shopping Cart Problem with Virtual Assistance
It's that time of the year when most households are beginning to think about holiday gifts and presents for their…
Stop Making It Hard to Be Your Customer
Why is it so important to understand customer effort in your digital channels? Because when you make it difficult it…
Welcome To The Shopping Trip Of The Future
There’s been a lot of discussion in the UK about whether “the High Street,” (the main street where the most important…
Enterprise Social Media: Taking Customer Engagement Where Customers Are-on Facebook Messenger
Enterprise customer engagement needs to be where customers are—on social, on Facebook Messenger. Currently, most…
Shouldn’t a Company Understand Your Voice Like Siri and Cortana?
When you call a company with a question, often its Interactive Voice Response (IVR) struggles to understand you.…
How Are Leading Banks Driving Contextual Revenue Moments?
Mobile and online banking have become table stakes today. That puts the banking industry at a tipping point when it…
