How Algorithms Rule The World of Big Data
#Customer Engagement
The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…
Big Data has a Big Impact on Predictive Analytics at the Strata + Hadoop World, Make Data Work Conference
In this data-driven world, it's the companies, cities, and nations that learn how to harness the power of data and…
Do Banks Know How to Engage Millennials Effectively?
Research has shown that millennials already account for 25% of the workforce today and will grow to 50% by year 20202.…
Overworked? Try a Virtual Personal Assistant
#Customer Engagement, #Virtual Agent (Chatbots)
Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…
Is Your IVR Costing You Customers?
#Customer Engagement, #Modern IVR
IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…
Sure, Omnichannel Would Be Cool. But How Do You Start?
Maybe you’ve been there: A big meeting about how your company is going to make its online customer experience truly…
2015 Retail Holiday Season - Solve the Abandoned Shopping Cart Problem with Virtual Assistance
It's that time of the year when most households are beginning to think about holiday gifts and presents for their…
Stop Making It Hard to Be Your Customer
Why is it so important to understand customer effort in your digital channels? Because when you make it difficult it…
Welcome To The Shopping Trip Of The Future
There’s been a lot of discussion in the UK about whether “the High Street,” (the main street where the most important…
