With Chatbots and Agents, Everyone Wins
#Customer Engagement, #Virtual Agent (Chatbots)
By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…
Is Your Company Self-Sabotaging? (Part 1)
#Modern IVR, #Customer Engagement, #Customer Acquisition
Improve your IVR experience Virtual agents and virtual Personal Assistants like Google Home and Amazon Echo are making…
Chatbots and the Future of Customer Service
#Virtual Agent (Chatbots), #Customer Engagement, #Digital Transformation
I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends I discussed…
Conversational Commerce: What is it and why should you care?
#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce
Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…
Hey Amazon – Stop Hiding Your Customer Service
#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR
In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…
Emotional Intelligence in [24]7 AIVA is a Game Changer
Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…
My Two-Year-Old’s Commercial Tantrum
#Customer Acquisition, #Customer Engagement
My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…
[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report
#Virtual Agent (Chatbots), #Customer Engagement
I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…
Retail Fatigue… “I Am Overwhelmed”
I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…
