Blog Articles by Customer Engagement

Blog Image
October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

Author Image [24]7.ai
Blog Image
October 24, 2018

When AI and Emotion Collide, Consumers and Brands Win

#Customer Acquisition, #Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions…

Author Image PV Kannan
Blog Image
October 16, 2018

Forget Uber: Hilton and Argos are Leading

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

Consumer expectations have been driven in large part by the experiences they’ve had with Amazon, Uber and other forward…

Author Image PV Kannan
Blog Image
October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

Author Image [24]7.ai
Blog Image
October 08, 2018

AI will lead to fewer jobs. So what should businesses do about it?

#Virtual Agent (Chatbots), #Modern IVR, #Customer Engagement

I’ve been asked many times recently to comment on how the rise of AI will impact jobs and the economy, particularly in…

Author Image PV Kannan
Blog Image
September 28, 2018

With Chatbots and Agents, Everyone Wins

#Customer Engagement, #Virtual Agent (Chatbots)

By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…

Author Image [24]7.ai
Blog Image
September 14, 2018

Is Your Company Self-Sabotaging? (Part 1)

#Modern IVR, #Customer Engagement, #Customer Acquisition

Improve your IVR experience Virtual agents and virtual Personal Assistants like Google Home and Amazon Echo are making…

Author Image PV Kannan
Blog Image
September 12, 2018

Chatbots and the Future of Customer Service

#Virtual Agent (Chatbots), #Customer Engagement, #Digital Transformation

I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends I discussed…

Author Image PV Kannan
Blog Image
September 12, 2018

Conversational Commerce: What is it and why should you care?

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…

Author Image [24]7.ai