Blog Articles by Customer Engagement

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September 28, 2018

With Chatbots and Agents, Everyone Wins

#Customer Engagement, #Virtual Agent (Chatbots)

By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…

Author Image [24]7.ai
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September 14, 2018

Is Your Company Self-Sabotaging? (Part 1)

#Modern IVR, #Customer Engagement, #Customer Acquisition

Improve your IVR experience Virtual agents and virtual Personal Assistants like Google Home and Amazon Echo are making…

Author Image PV Kannan
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September 12, 2018

Chatbots and the Future of Customer Service

#Virtual Agent (Chatbots), #Customer Engagement, #Digital Transformation

I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends I discussed…

Author Image PV Kannan
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September 12, 2018

Conversational Commerce: What is it and why should you care?

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…

Author Image [24]7.ai
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September 05, 2018

Hey Amazon – Stop Hiding Your Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…

Author Image PV Kannan
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August 22, 2018

Emotional Intelligence in [24]7 AIVA is a Game Changer

#Customer Engagement, #Virtual Agent (Chatbots)

Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…

Author Image Scott Horn
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August 08, 2018

My Two-Year-Old’s Commercial Tantrum

#Customer Acquisition, #Customer Engagement

My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…

Author Image Kimberlee West
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July 30, 2018

[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report

#Virtual Agent (Chatbots), #Customer Engagement

I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…

Author Image Scott Horn
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July 06, 2018

Retail Fatigue… “I Am Overwhelmed”

#Customer Acquisition, #Customer Engagement

I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…

Author Image Kimberlee West