Multi-channel. Omnichannel. So what’s the difference?
#Customer Engagement
The term omnichannel is getting a lot of buzz. Just when many companies thought that they had a handle on becoming…
Why Customer Service Needs Social
Why does customer service need social? Many think that social is not a channel but an extension of customer service.…
Introducing [24]7 Chat - Smart Chat that Drives Sales and Satisfaction
Today we’re proud to announce [24]7 Chat, the industry’s first smart chat that uses prediction and real-time…
New Year’s Thoughts, Consumers Looking Forward to Service
Out with 2012. Bring on 2013. In 2012, mobile phones changed life as we knew it. One third of US households no longer…
How Big is your Data?
Big Data is big news these days, but the question for many organisations remains what to do with it. Organisations seek…
[24]7 Named Industry Leader by Ovum in Latest Report—What Does That Mean for My Organization?
We are pleased to be included in Ovum’s latest report on real-time decisioning engines. The bottom line is this report…
[24]7 Raising Eyebrows…and the Customer Service Bar
As you may have noticed, [24]7.ai has a new face, and we’re raising awareness these days--as well as some eyebrows (see…
The Deal is Done—[24]7 is Now the World’s Largest Self-Service Company
As you’ll read in our news announcement this morning, we have finalized our transaction with Microsoft.. [24[]7 is…
Anticipate with Big Data
While Internet companies such as Amazon, Google, Yahoo and others have historically leveraged Big Data to weave it into…
