Blog Articles by Customer Engagement

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August 20, 2013

Extend Your IVR to a Mobile Web Experience

#Customer Engagement, #Modern IVR

Smartphone adoption is exceeding 57% across North America, the UK and Australia and these intelligent devices open a…

Author Image Guest Blog Post
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August 15, 2013

SpeechTEK and How to Stay Ahead of the Customer Service Curve

#Customer Engagement, #Modern IVR

It's that time of the year again when the colorful characters of speech recognition technology come out of the…

Author Image Daniel Hong
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August 12, 2013

Multi-channel. Omnichannel. So what’s the difference?

#Customer Engagement

The term omnichannel is getting a lot of buzz. Just when many companies thought that they had a handle on becoming…

Author Image Kevin Payne
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May 14, 2013

Why Customer Service Needs Social

#Customer Engagement

Why does customer service need social? Many think that social is not a channel but an extension of customer service.…

Author Image PV Kannan
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January 22, 2013

Introducing [24]7 Chat - Smart Chat that Drives Sales and Satisfaction

#Customer Engagement

Today we’re proud to announce [24]7 Chat, the industry’s first smart chat that uses prediction and real-time…

Author Image PV Kannan
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January 01, 2013

New Year’s Thoughts, Consumers Looking Forward to Service

#Customer Engagement

Out with 2012. Bring on 2013. In 2012, mobile phones changed life as we knew it. One third of US households no longer…

Author Image PV Kannan
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October 11, 2012

How Big is your Data?

#Customer Engagement

Big Data is big news these days, but the question for many organisations remains what to do with it. Organisations seek…

Author Image Mike Hughes
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July 26, 2012

[24]7 Named Industry Leader by Ovum in Latest Report—What Does That Mean for My Organization?

#Customer Engagement

We are pleased to be included in Ovum’s latest report on real-time decisioning engines. The bottom line is this report…

Author Image Guest Blog Post
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May 17, 2012

The Deal is Done—[24]7 is Now the World’s Largest Self-Service Company

#Customer Engagement

As you’ll read in our news announcement this morning, we have finalized our transaction with Microsoft.. [24[]7 is…

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