Benefits of Blending AI and Agents
#Customer Engagement
Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…
The Future of Bots and Agents: Experts Weigh In
Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…
[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities
Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…
Why Natural Language Technology Will Let You Down
#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)
We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…
Goodbye AHT – Hello Time to Intent
#Customer Engagement, #Digital Transformation
For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…
The High Cost of Cheap Chat
#Customer Engagement, #Virtual Agent (Chatbots)
Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…
Last Call for Digital Transformation
#Customer Acquisition, #Customer Engagement, #Digital Transformation
Don't put off until tomorrow what you can do today. The old adage might strike fear into the hearts of procrastinators…
Chatbots Help Consumers Shop Till They Drop
It's every retailers nightmare during the holiday season – customers are browsing online loading up their shopping…
Case Study: How [24]7 Active Share Transforms the Voice Experience
In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…
