Blog Articles by Customer Engagement

Blog Image
September 12, 2018

Conversational Commerce: What is it and why should you care?

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…

Author Image [24]7.ai
Blog Image
September 05, 2018

Hey Amazon – Stop Hiding Your Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…

Author Image PV Kannan
Blog Image
August 22, 2018

Emotional Intelligence in [24]7 AIVA is a Game Changer

#Customer Engagement, #Virtual Agent (Chatbots)

Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…

Author Image Scott Horn
Blog Image
August 08, 2018

My Two-Year-Old’s Commercial Tantrum

#Customer Acquisition, #Customer Engagement

My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…

Author Image Kimberlee West
Blog Image
July 30, 2018

[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report

#Virtual Agent (Chatbots), #Customer Engagement

I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…

Author Image Scott Horn
Blog Image
July 06, 2018

Retail Fatigue… “I Am Overwhelmed”

#Customer Acquisition, #Customer Engagement

I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…

Author Image Kimberlee West
Blog Image
June 08, 2018

Benefits of Blending AI and Agents

#Customer Engagement

Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…

Author Image [24]7.ai
Blog Image
May 11, 2018

The Future of Bots and Agents: Experts Weigh In

#Customer Engagement

Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…

Author Image [24]7.ai
Blog Image
February 20, 2018

[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities

#Customer Engagement

Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…

Author Image Scott Horn