Blog Articles by Customer Engagement

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August 08, 2018

My Two-Year-Old’s Commercial Tantrum

#Customer Acquisition, #Customer Engagement

My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…

Author Image Kimberlee West
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July 30, 2018

[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report

#Virtual Agent (Chatbots), #Customer Engagement

I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…

Author Image Scott Horn
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July 06, 2018

Retail Fatigue… “I Am Overwhelmed”

#Customer Acquisition, #Customer Engagement

I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…

Author Image Kimberlee West
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June 08, 2018

Benefits of Blending AI and Agents

#Customer Engagement

Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…

Author Image [24]7.ai
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May 11, 2018

The Future of Bots and Agents: Experts Weigh In

#Customer Engagement

Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…

Author Image [24]7.ai
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February 20, 2018

[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities

#Customer Engagement

Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…

Author Image Scott Horn
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January 30, 2018

Why Natural Language Technology Will Let You Down

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

Author Image [24]7.ai
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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Engagement, #Digital Transformation

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

Author Image Scott Horn
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January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

Author Image [24]7.ai