Hey Amazon – Stop Hiding Your Customer Service
#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR
In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…
Emotional Intelligence in [24]7 AIVA is a Game Changer
#Customer Engagement, #Virtual Agent (Chatbots)
Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…
My Two-Year-Old’s Commercial Tantrum
#Customer Acquisition, #Customer Engagement
My daughter has entered the beloved phase of the terrible twos, and I am enjoying all the boundary (and patience)…
[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report
#Virtual Agent (Chatbots), #Customer Engagement
I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…
Retail Fatigue… “I Am Overwhelmed”
I needed a new laptop bag last month. The bag I had bought 18 months prior and lovingly touted around Toronto was on…
Benefits of Blending AI and Agents
#Customer Engagement
Certain things in life are better together. Peanut butter and jelly. Simon and Garfunkel. AI and agents. The last one…
The Future of Bots and Agents: Experts Weigh In
Technology – most notably chatbots – have changed the face of customer service. They offer customers instant access to…
[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities
Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…
Why Natural Language Technology Will Let You Down
#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)
We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…
