Blog Articles by Customer Engagement

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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Author Image [24]7.ai
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October 16, 2017

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#Customer Engagement

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Author Image Scott Horn
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September 20, 2017

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Author Image Ryan East
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July 05, 2017

Am I a Demanding Traveler?

#Customer Engagement

I consider myself to be an easy-going traveler. However, I want to get the most out of the time I set aside for leisure…

Author Image Kimberlee West
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May 25, 2017

Lost in Translation: A Telecom Journey

#Customer Engagement, #Virtual Agent (Chatbots)

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…

Author Image Kimberlee West
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April 18, 2017

McKinsey and “The Seven Deadly Sins of CX Transformations”

#Customer Engagement

The seven deadly sins of customer experience transformation don’t include gluttony or wrath, but perhaps you’re envious…

Author Image Kevin Payne
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April 04, 2017

To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea

#Customer Engagement, #Virtual Agent (Chatbots)

When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…

Author Image Kevin Payne
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February 17, 2017

The Lyft in Banking Customer Experience

#Customer Engagement, #Digital Transformation

Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…

Author Image Vijai Shankar
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February 13, 2017

Weathering the Frustrated Traveler Storm

#Customer Engagement

Snowstorms, computer outages, lightning strikes! Oh my! For all business and leisure travelers, a common fear is what…

Author Image Vijai Shankar