It’s 5 o’clock Somewhere
#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR
Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…
Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience
#Customer Engagement
Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…
Diagnosing Complex Customer Issues
#Customer Engagement, #Customer Acquisition
No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…
Am I a Demanding Traveler?
I consider myself to be an easy-going traveler. However, I want to get the most out of the time I set aside for leisure…
Lost in Translation: A Telecom Journey
#Customer Engagement, #Virtual Agent (Chatbots)
I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…
McKinsey and “The Seven Deadly Sins of CX Transformations”
The seven deadly sins of customer experience transformation don’t include gluttony or wrath, but perhaps you’re envious…
To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea
When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…
The Lyft in Banking Customer Experience
#Customer Engagement, #Digital Transformation
Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…
Weathering the Frustrated Traveler Storm
Snowstorms, computer outages, lightning strikes! Oh my! For all business and leisure travelers, a common fear is what…
