Blog Articles by Customer Engagement

Blog Image
February 17, 2017

The Lyft in Banking Customer Experience

#Customer Engagement, #Digital Transformation

Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…

Author Image Vijai Shankar
Blog Image
February 13, 2017

Weathering the Frustrated Traveler Storm

#Customer Engagement

Snowstorms, computer outages, lightning strikes! Oh my! For all business and leisure travelers, a common fear is what…

Author Image Vijai Shankar
Blog Image
February 01, 2017

Digital Mandate for Health Plans

#Customer Engagement, #Digital Transformation

Digital transformation has impacted a number of industries over the last several years and healthcare is at the…

Author Image Vijai Shankar
Blog Image
January 25, 2017

The Road to Banking 2020 – Will you be a Winner, Bystander, or Road Kill?

#Customer Engagement, #Digital Transformation

Over the last decade there’s been a significant decline in branch banking. In the past four years, Bank of America,…

Author Image Vijai Shankar
Blog Image
January 05, 2017

Chatbots for Travel: A Customer Engagement Balancing Act

#Customer Engagement, #Virtual Agent (Chatbots)

I used to work in a destination hotel rooftop cocktail bar. The guests would often queue for over an hour to get a…

Author Image Christina Wilson
Blog Image
December 01, 2016

The Missing Puzzle Piece: The Digital Personal Banker

#Customer Engagement, #Digital Transformation

Over the last decade, banks in the Asia-Pacific (APAC) region have accounted for over 46 percent of global banking…

Author Image Vijai Shankar
Blog Image
November 28, 2016

What Are Your Online Shopping Carts Singing This Black Friday?

#Customer Engagement

Deck the halls with boughs of shoppers… Fa-la-la-la-la-la-la-la. What tune are your online shopping carts singing this…

Author Image Aneta Ranstoller
Blog Image
November 25, 2016

Banking Leaders: The Gift of Digital Customer Experience

#Customer Engagement

For banks and financial institutions, the demand for digital customer experience can no longer be ignored. Financial…

Author Image Aneta Ranstoller
Blog Image
November 15, 2016

There's No Better Gift Than Optimizing Your Customer Experience Strategy

#Customer Engagement

Oh, the weather outside is frightful, and – unfortunately – your customer experience is far from delightful. It's a…

Author Image Aneta Ranstoller