Blog Articles by Customer Engagement

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November 11, 2016

The Millennial Factor for Healthcare

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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October 27, 2016

The Millennial Factor for Banking

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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October 12, 2016

The Customer Experience Will Make or Break Telemedicine

#Customer Engagement, #Digital Transformation

With rising healthcare costs, health benefits administrators are turning to digital health solutions - especially…

Author Image Vijai Shankar
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September 02, 2016

The False Promises Some Chat Vendors Make

#Customer Engagement

Omnichannel, predictive analytics, and big data! Oh my! These three terms are just a few of the many customer…

Author Image Ryan East
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August 31, 2016

The Millennial Factor for Retailers

#Customer Engagement

Millennials, born between 1980 and 2000, are both the 20th century’s last generation and its first truly digital one.…

Author Image Aneta Ranstoller
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August 24, 2016

5 Key Consumer Behaviors Critical to Improving Retail CX

#Customer Engagement

For today's consumers, digital is a way of life. By analyzing annual holiday season shopping trends, we see increases…

Author Image Vijai Shankar
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August 08, 2016

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Author Image Ryan East
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July 25, 2016

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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July 21, 2016

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

Author Image Ryan East