Blog Articles by Customer Engagement

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January 05, 2017

Chatbots for Travel: A Customer Engagement Balancing Act

#Customer Engagement, #Virtual Agent (Chatbots)

I used to work in a destination hotel rooftop cocktail bar. The guests would often queue for over an hour to get a…

Author Image Christina Wilson
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December 01, 2016

The Missing Puzzle Piece: The Digital Personal Banker

#Customer Engagement, #Digital Transformation

Over the last decade, banks in the Asia-Pacific (APAC) region have accounted for over 46 percent of global banking…

Author Image Vijai Shankar
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November 28, 2016

What Are Your Online Shopping Carts Singing This Black Friday?

#Customer Engagement

Deck the halls with boughs of shoppers… Fa-la-la-la-la-la-la-la. What tune are your online shopping carts singing this…

Author Image Aneta Ranstoller
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November 25, 2016

Banking Leaders: The Gift of Digital Customer Experience

#Customer Engagement

For banks and financial institutions, the demand for digital customer experience can no longer be ignored. Financial…

Author Image Aneta Ranstoller
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November 15, 2016

There's No Better Gift Than Optimizing Your Customer Experience Strategy

#Customer Engagement

Oh, the weather outside is frightful, and – unfortunately – your customer experience is far from delightful. It's a…

Author Image Aneta Ranstoller
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November 11, 2016

The Millennial Factor for Healthcare

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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October 27, 2016

The Millennial Factor for Banking

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Author Image Vijai Shankar
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October 12, 2016

The Customer Experience Will Make or Break Telemedicine

#Customer Engagement, #Digital Transformation

With rising healthcare costs, health benefits administrators are turning to digital health solutions - especially…

Author Image Vijai Shankar
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September 02, 2016

The False Promises Some Chat Vendors Make

#Customer Engagement

Omnichannel, predictive analytics, and big data! Oh my! These three terms are just a few of the many customer…

Author Image Ryan East