Blog Articles by Digital Transformation

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March 09, 2016

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…

Author Image Nick Mitchell
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November 25, 2015

How Algorithms Rule The World of Big Data

#Digital Transformation

The word 'algorithms' is being bandied about quite a lot these days and unless you're a mathematician, you may not…

Author Image [24]7.ai
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June 03, 2015

So Many Channels, So Little Time: Insight into the Omnichannel Journey

#Digital Transformation

There are so many channels. From the traditional phone channel to the growing mobile app and social media channels,…

Author Image [24]7.ai
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May 14, 2015

3 Myths People Believe About User Experience (But Shouldn’t)

#Digital Transformation

Throughout history we’ve fallen for myths. We tend to cling to our notions, at least until we are proven wrong by…

Author Image [24]7.ai
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May 07, 2015

Michael Moritz and George Shaheen on Staying Relevant and Focusing on Customers

#Digital Transformation

How do you make your business relevant for tomorrow? I had the pleasure of interviewing some of the brightest minds in…

Author Image PV Kannan
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January 08, 2015

The Last Mile in Digital

#Digital Transformation

There will be 45 billion customer service calls in 2015 . Voice calls handled by agents is not a scalable and…

Author Image [24]7.ai
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October 27, 2014

Email is great! (But not for Customer Service)

#Digital Transformation

I love email. It is great when time isn’t a critical communications factor. When you’re a customer with an urgent…

Author Image [24]7.ai