Blog Articles by Digital Transformation

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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Engagement, #Digital Transformation

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

Author Image Scott Horn
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January 05, 2018

Last Call for Digital Transformation

#Customer Acquisition, #Customer Engagement, #Digital Transformation

Don't put off until tomorrow what you can do today. The old adage might strike fear into the hearts of procrastinators…

Author Image [24]7.ai
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November 13, 2017

Digital Transformation in 5 Simple Steps

#Digital Transformation, #Customer Acquisition, #Customer Engagement

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

Author Image [24]7.ai
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October 27, 2017

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

Author Image [24]7.ai
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June 29, 2017

Why Apple Business Chat will Succeed Where Others Haven’t

#Digital Transformation

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major…

Author Image PV Kannan
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February 17, 2017

The Lyft in Banking Customer Experience

#Customer Engagement, #Digital Transformation

Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…

Author Image Vijai Shankar
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February 01, 2017

Digital Mandate for Health Plans

#Customer Engagement, #Digital Transformation

Digital transformation has impacted a number of industries over the last several years and healthcare is at the…

Author Image Vijai Shankar
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January 25, 2017

The Road to Banking 2020 – Will you be a Winner, Bystander, or Road Kill?

#Customer Engagement, #Digital Transformation

Over the last decade there’s been a significant decline in branch banking. In the past four years, Bank of America,…

Author Image Vijai Shankar
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December 01, 2016

The Missing Puzzle Piece: The Digital Personal Banker

#Customer Engagement, #Digital Transformation

Over the last decade, banks in the Asia-Pacific (APAC) region have accounted for over 46 percent of global banking…

Author Image Vijai Shankar