Blog Articles by Digital Transformation

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June 29, 2017

Why Apple Business Chat will Succeed Where Others Haven’t

#Digital Transformation

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major…

Author Image PV Kannan
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February 17, 2017

The Lyft in Banking Customer Experience

#Customer Engagement, #Digital Transformation

Uber, Lyft, and Airbnb are all the rage. Why? They are examples of companies that have utilized disruptive technologies…

Author Image Vijai Shankar
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February 01, 2017

Digital Mandate for Health Plans

#Customer Engagement, #Digital Transformation

Digital transformation has impacted a number of industries over the last several years and healthcare is at the…

Author Image Vijai Shankar
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January 25, 2017

The Road to Banking 2020 – Will you be a Winner, Bystander, or Road Kill?

#Customer Engagement, #Digital Transformation

Over the last decade there’s been a significant decline in branch banking. In the past four years, Bank of America,…

Author Image Vijai Shankar
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December 01, 2016

The Missing Puzzle Piece: The Digital Personal Banker

#Customer Engagement, #Digital Transformation

Over the last decade, banks in the Asia-Pacific (APAC) region have accounted for over 46 percent of global banking…

Author Image Vijai Shankar
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October 12, 2016

The Customer Experience Will Make or Break Telemedicine

#Customer Engagement, #Digital Transformation

With rising healthcare costs, health benefits administrators are turning to digital health solutions - especially…

Author Image Vijai Shankar
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September 14, 2016

Hype vs. Reality: Anticipatory Customer Experience in the Age of Digital Health

#Customer Acquisition, #Digital Transformation

There’s a lot of hype around how technology innovations will impact healthcare providers. From the never-ending growth…

Author Image Vijai Shankar
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August 08, 2016

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Author Image Ryan East
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June 20, 2016

Technology Hype vs. Reality: What’s Possible for Health Plans for Open Enrollment this Year?

#Customer Engagement, #Digital Transformation

There’s a lot of hype around the next big technology innovation for healthcare providers. From the never-ending growth…

Author Image Vijai Shankar