Blog Articles by Digital Transformation

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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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March 09, 2016

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…

Author Image Nick Mitchell
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October 10, 2012

Survival of the Digital Fittest

#Digital Transformation

In modern business, it is survival of the digital fittest. Customer behaviour and expectations have evolved at a rapid…

Author Image Mike Hughes