Blog Articles by Digital Transformation

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June 17, 2016

Can Digital Personal Bankers Bridge the Gap between Consumers and Banks?

#Customer Engagement, #Digital Transformation

Retail banking has undergone a fundamental structural shift since the financial crisis of 2009. Up to that point, banks…

Author Image Vijai Shankar
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June 12, 2016

Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Author Image Vijai Shankar
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June 02, 2016

Webinar: Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…

Author Image Vijai Shankar
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May 27, 2016

Kaiser Permanente and TriCare Top CX Ratings for Health Plans but Transformation Needs to Happen

#Customer Engagement, #Digital Transformation

The 2016 Temkin Experience Ratings rank the quality of experience that 294 U.S companies deliver to their customers…

Author Image Vijai Shankar
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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Author Image Scott Horn
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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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March 09, 2016

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…

Author Image Nick Mitchell
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October 10, 2012

Survival of the Digital Fittest

#Digital Transformation

In modern business, it is survival of the digital fittest. Customer behaviour and expectations have evolved at a rapid…

Author Image Mike Hughes