Blog Articles by Modern Ivr

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August 07, 2015

How Will Self-Service and Assisted-Service Make Customers Happier?

#Chatbots and Automation, #Modern IVR

Many people are unhappy or just plain miserable when they try to resolve issues on the phone or online. Poor customer…

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March 18, 2015

A New Breed of Agents Requires a New Breed of Tools

#Agent Services, #Modern IVR, #Contact Center

“Today’s agents are predisposed to searching for the solution over and over again. They don’t directly retain…

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February 18, 2015

Turn Your IVR Into a Digital Customer Service Engine

#Modern IVR

I recently called a government department and, at first, its Interactive Voice Response (IVR) coped well with my…

Author Image Nick Mitchell