Blog Articles by Modern Ivr

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October 01, 2018

Never ask a Customer What you Already Know

#Modern IVR, #Digital Transformation

You know what I’m talking about. If you have a problem with your cable service, the only way to resolve it is to call…

Author Image PV Kannan
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September 24, 2018

AI Trends in the Future

#Digital Transformation, #Modern IVR

In recent months, artificial intelligence (AI) has been everywhere. It seemed like every company added “AI” to their…

Author Image PV Kannan
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September 14, 2018

Is Your Company Self-Sabotaging? (Part 1)

#Modern IVR, #Customer Engagement, #Customer Acquisition

Improve your IVR experience Virtual agents and virtual Personal Assistants like Google Home and Amazon Echo are making…

Author Image PV Kannan
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September 05, 2018

Hey Amazon – Stop Hiding Your Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…

Author Image PV Kannan
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January 30, 2018

Why Natural Language Technology Will Let You Down

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

Author Image [24]7.ai
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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Author Image [24]7.ai
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January 01, 2016

How Your IVR Can Help Deliver a Differentiated Experience in 2016

#Customer Engagement, #Modern IVR

To connect with the increasingly tech-savvy customer, businesses are quickly implementing a variety of self-service…

Author Image Kevin Payne
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November 02, 2015

Is Your IVR Costing You Customers?

#Customer Engagement, #Modern IVR

IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…

Author Image Kevin Payne
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October 13, 2015

Shouldn’t a Company Understand Your Voice Like Siri and Cortana?

#Customer Engagement, #Modern IVR

When you call a company with a question, often its Interactive Voice Response (IVR) struggles to understand you.…

Author Image Hollis Chin