Blog Articles by Modern Ivr

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September 23, 2014

A Playbook for Customer Experience featuring Gartner Insight

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

The Gartner Hype Cycles are just being released for 2014. [24]7.ai has been listed in the this year’s Hype Cycle for…

Author Image Hollis Chin
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February 06, 2014

Surprise! Customers Still Call

#Customer Engagement, #Modern IVR

It’s 2014 and the phones are still ringing in contact centers worldwide. For the last 10 years, there has been a…

Author Image Hollis Chin
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December 30, 2013

Man or Machine: Who’s Behind the Curtain?

#Customer Engagement, #Modern IVR

A recent article in The Atlantic that has garnered much attention on the web reported on an interesting interaction…

Author Image Daniel Hong
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August 20, 2013

Extend Your IVR to a Mobile Web Experience

#Customer Engagement, #Modern IVR

Smartphone adoption is exceeding 57% across North America, the UK and Australia and these intelligent devices open a…

Author Image Guest Blog Post
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August 15, 2013

SpeechTEK and How to Stay Ahead of the Customer Service Curve

#Customer Engagement, #Modern IVR

It's that time of the year again when the colorful characters of speech recognition technology come out of the…

Author Image Daniel Hong