Blog Articles by Virtual Agent (chatbots)

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January 04, 2019

The AI in Passengers: How far we have come, and how far we need to go

#Virtual Agent (Chatbots)

As a young girl, I spent hours chatting with A.L.I.C.E., giggling and marveling at what she would reply to my inane…

Author Image Celene Osiecka
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December 17, 2018

2019 Will Unleash the True Potential of AI for Customer Experience #BigIdeas2019

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Early this year I predicted that there would be a great shakeout in artificial intelligence, culling the herd of…

Author Image PV Kannan
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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…

Author Image [24]7.ai
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November 26, 2018

Your Customers are Elephants

#Customer Engagement, #Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

Recently, I was discussing customer experiences, and I got to thinking about the parable of the blind men and the…

Author Image PV Kannan
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November 15, 2018

Black Friday Bargains Aren’t Just for Customers

#Customer Engagement, #Virtual Agent (Chatbots)

It’s the most wonderful time of year… for retailers. Black Friday and Cyber Monday are around the corner, meaning…

Author Image [24]7.ai
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November 12, 2018

How One Bad Experience Can Turn Customers Off Forever

#Artificial Intelligence (AI), #Blended Experiences, #Virtual Agent (Chatbots), #Reduce AHT

When it comes to blended experiences, success hinges on chatbots and agents handing off interactions absolutely…

Author Image Angela Sanfilippo
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November 07, 2018

Four ways to make chatbots feel more human

#Virtual Agent (Chatbots), #Customer Engagement

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

Author Image [24]7.ai
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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

Author Image [24]7.ai
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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

Author Image [24]7.ai