Blog Articles by Virtual Agent (chatbots)

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October 24, 2018

When AI and Emotion Collide, Consumers and Brands Win

#Customer Acquisition, #Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions…

Author Image PV Kannan
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October 16, 2018

Forget Uber: Hilton and Argos are Leading

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

Consumer expectations have been driven in large part by the experiences they’ve had with Amazon, Uber and other forward…

Author Image PV Kannan
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October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

Author Image [24]7.ai
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October 08, 2018

AI will lead to fewer jobs. So what should businesses do about it?

#Virtual Agent (Chatbots), #Modern IVR, #Customer Engagement

I’ve been asked many times recently to comment on how the rise of AI will impact jobs and the economy, particularly in…

Author Image PV Kannan
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September 28, 2018

With Chatbots and Agents, Everyone Wins

#Customer Engagement, #Virtual Agent (Chatbots)

By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…

Author Image [24]7.ai
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September 12, 2018

Chatbots and the Future of Customer Service

#Virtual Agent (Chatbots), #Customer Engagement, #Digital Transformation

I began 2018 with a few predictions about the ways I expected AI to shake out this year. One of the trends I discussed…

Author Image PV Kannan
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September 12, 2018

Conversational Commerce: What is it and why should you care?

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…

Author Image [24]7.ai
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September 11, 2018

Should You Build Your Own Chatbot?

#Virtual Agent (Chatbots)

In recent years, chatbots have surged in popularity, with more and more companies using them to automate and improve…

Author Image [24]7.ai
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September 05, 2018

Hey Amazon – Stop Hiding Your Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…

Author Image PV Kannan