Blog Articles by Virtual Agent (chatbots)

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November 12, 2018

How One Bad Experience Can Turn Customers Off Forever

#Artificial Intelligence (AI), #Blended Experiences, #Virtual Agent (Chatbots), #Reduce AHT

When it comes to blended experiences, success hinges on chatbots and agents handing off interactions absolutely…

Author Image Angela Sanfilippo
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November 07, 2018

Four ways to make chatbots feel more human

#Virtual Agent (Chatbots), #Customer Engagement

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

Author Image [24]7.ai
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November 02, 2018

Ep. 4 - Ramesh Kumar: The Virtual Agent – What Chatbots Mean for Your Agents

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Ah, the never-ending quest to deliver the best possible customer satisfaction. Nobody can question our intent: We want…

Author Image [24]7.ai
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October 25, 2018

Ep. 2: Art Schoeller – How to Blend Human Agents and Chatbots

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

Are the machines really taking over?  Any time we experience fast-paced change, it’s often accompanied by plenty…

Author Image [24]7.ai
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October 24, 2018

When AI and Emotion Collide, Consumers and Brands Win

#Customer Acquisition, #Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions…

Author Image PV Kannan
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October 16, 2018

Forget Uber: Hilton and Argos are Leading

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

Consumer expectations have been driven in large part by the experiences they’ve had with Amazon, Uber and other forward…

Author Image PV Kannan
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October 11, 2018

Ep. 1: Intro – A Podcast for Intent-Driven Customer Experience

#Customer Engagement, #Virtual Agent (Chatbots), #SolvingForCX, #Podcast

We’re so excited to share the inaugural episode of Solving for CX, our brand-new podcast about intent driven customer…

Author Image [24]7.ai
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October 08, 2018

AI will lead to fewer jobs. So what should businesses do about it?

#Virtual Agent (Chatbots), #Modern IVR, #Customer Engagement

I’ve been asked many times recently to comment on how the rise of AI will impact jobs and the economy, particularly in…

Author Image PV Kannan
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September 28, 2018

With Chatbots and Agents, Everyone Wins

#Customer Engagement, #Virtual Agent (Chatbots)

By now, we all know that chatbots are an effective way to contain costs while handling a growing number of customer…

Author Image [24]7.ai