Conversational Commerce: What is it and why should you care?
#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce
Conversational Commerce is the next big thing to shakeup the business world and you’ll likely hear a lot about it in…
Should You Build Your Own Chatbot?
#Virtual Agent (Chatbots)
In recent years, chatbots have surged in popularity, with more and more companies using them to automate and improve…
Hey Amazon – Stop Hiding Your Customer Service
#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR
In the 90s, Amazon did something in the customer service space that persists today. Like many companies, Amazon added a…
Emotional Intelligence in [24]7 AIVA is a Game Changer
#Customer Engagement, #Virtual Agent (Chatbots)
Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…
[24]7 AIVA Earns Top Spot in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants Report
#Virtual Agent (Chatbots), #Customer Engagement
I am pleased to announce that our flagship product [24]7 AIVA was awarded the highest rating in the Intelligent…
6 Questions Every Company Needs to Ask When Getting a Chatbot
The efficiency and cost-saving capabilities offered by chatbots have many organizations chomping at the bit to deploy…
Five Tips for Effective Chatbots
More and more organizations are deploying chatbots in an effort to automate and improve their customer service channels…
Conversational Chatbots for Amazon Alexa and Google Assistant
Today as part of our Spring 2018 Release, [24]7 AIVA, our flagship product now extends its conversational and…
Why Natural Language Technology Will Let You Down
#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)
We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…
