Blog Articles by Virtual Agent (chatbots)

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January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

Author Image [24]7.ai
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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Author Image [24]7.ai
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September 06, 2017

Debunking Chatbot Myths

#Virtual Agent (Chatbots), #Customer Acquisition

America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to…

Author Image Kevin Payne
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May 25, 2017

Lost in Translation: A Telecom Journey

#Customer Engagement, #Virtual Agent (Chatbots)

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…

Author Image Kimberlee West
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April 04, 2017

To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea

#Customer Engagement, #Virtual Agent (Chatbots)

When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…

Author Image Kevin Payne
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January 05, 2017

Chatbots for Travel: A Customer Engagement Balancing Act

#Customer Engagement, #Virtual Agent (Chatbots)

I used to work in a destination hotel rooftop cocktail bar. The guests would often queue for over an hour to get a…

Author Image Christina Wilson
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August 18, 2016

Five Ways for B2C Companies to Scientifically Engineer Revenue

#Customer Acquisition, #Virtual Agent (Chatbots)

Facebook announced this week that companies can now send consumers automated chatbot promotions through Messenger…

Author Image PV Kannan
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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Author Image Scott Horn
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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan