Blog Articles by Virtual Agent (chatbots)

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July 18, 2018

6 Questions Every Company Needs to Ask When Getting a Chatbot

#Virtual Agent (Chatbots)

The efficiency and cost-saving capabilities offered by chatbots have many organizations chomping at the bit to deploy…

Author Image [24]7.ai
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June 13, 2018

Five Tips for Effective Chatbots

#Virtual Agent (Chatbots)

More and more organizations are deploying chatbots in an effort to automate and improve their customer service channels…

Author Image [24]7.ai
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May 15, 2018

Conversational Chatbots for Amazon Alexa and Google Assistant

#Virtual Agent (Chatbots)

Today as part of our Spring 2018 Release, [24]7 AIVA, our flagship product now extends its conversational and…

Author Image Scott Horn
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January 30, 2018

Why Natural Language Technology Will Let You Down

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

We live in a world dominated by technology, devices, and online interactions. Siri, Alexa, and Cortana are becoming…

Author Image [24]7.ai
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January 12, 2018

The High Cost of Cheap Chat

#Customer Engagement, #Virtual Agent (Chatbots)

Anything free costs twice as much in the long run or turns out worthless. - Robert A.Heinlein Chatbots have become…

Author Image [24]7.ai
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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Author Image [24]7.ai
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September 06, 2017

Debunking Chatbot Myths

#Virtual Agent (Chatbots), #Customer Acquisition

America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to…

Author Image Kevin Payne
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May 25, 2017

Lost in Translation: A Telecom Journey

#Customer Engagement, #Virtual Agent (Chatbots)

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…

Author Image Kimberlee West
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April 04, 2017

To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea

#Customer Engagement, #Virtual Agent (Chatbots)

When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…

Author Image Kevin Payne