Blog Articles by Virtual Agent (chatbots)

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May 25, 2017

Lost in Translation: A Telecom Journey

#Customer Engagement, #Virtual Agent (Chatbots)

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…

Author Image Kimberlee West
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April 04, 2017

To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea

#Customer Engagement, #Virtual Agent (Chatbots)

When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…

Author Image Kevin Payne
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January 05, 2017

Chatbots for Travel: A Customer Engagement Balancing Act

#Customer Engagement, #Virtual Agent (Chatbots)

I used to work in a destination hotel rooftop cocktail bar. The guests would often queue for over an hour to get a…

Author Image Christina Wilson
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August 18, 2016

Five Ways for B2C Companies to Scientifically Engineer Revenue

#Customer Acquisition, #Virtual Agent (Chatbots)

Facebook announced this week that companies can now send consumers automated chatbot promotions through Messenger…

Author Image PV Kannan
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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Author Image Scott Horn
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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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April 27, 2016

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

Author Image David Lloyd
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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image David Lloyd
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January 25, 2016

Selecting the Right Intelligent Virtual Agent for Your Business

#Customer Engagement, #Virtual Agent (Chatbots)

The growing capabilities of Intelligent Virtual Assistant (IVAs, also known as a virtual agent) are driving improved…

Author Image Kevin Payne