Blog Articles by Virtual Agent (chatbots)

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April 30, 2016

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Author Image PV Kannan
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April 27, 2016

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

Author Image David Lloyd
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April 20, 2016

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Author Image David Lloyd
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January 25, 2016

Selecting the Right Intelligent Virtual Agent for Your Business

#Customer Engagement, #Virtual Agent (Chatbots)

The growing capabilities of Intelligent Virtual Assistant (IVAs, also known as a virtual agent) are driving improved…

Author Image Kevin Payne
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December 29, 2015

8 Things to Look for in Virtual Assistants, and Where to Get Them

#Customer Engagement, #Virtual Agent (Chatbots)

It can be daunting: How do you choose a company to provide the right type of self-service that delivers a human-like…

Author Image Hollis Chin
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November 03, 2015

Overworked? Try a Virtual Personal Assistant

#Customer Engagement, #Virtual Agent (Chatbots)

Spurred on by Apple's successful launch of Siri in 2011, voice-activated mobile virtual assistants - or Virtual…

Author Image Nick Mitchell
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October 29, 2015

2015 Retail Holiday Season - Solve the Abandoned Shopping Cart Problem with Virtual Assistance

#Customer Engagement, #Virtual Agent (Chatbots)

It's that time of the year when most households are beginning to think about holiday gifts and presents for their…

Author Image Vijai Shankar
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October 27, 2015

Stop Making It Hard to Be Your Customer

#Customer Engagement, #Virtual Agent (Chatbots)

Why is it so important to understand customer effort in your digital channels? Because when you make it difficult it…

Author Image Kevin Payne
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August 17, 2015

SpeechTEK - Still Crazy (and Relevant) After All These Years

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

The old Paul Simon song “Still Crazy After All These Years,” might be a good theme song for SpeechTEK, the annual…

Author Image Hollis Chin