Blog Articles by Virtual Agent (chatbots)

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May 14, 2015

3 Myths People Believe About User Experience (But Shouldn’t)

#Customer Engagement, #Virtual Agent (Chatbots)

Throughout history we’ve fallen for myths. We tend to cling to our notions, at least until we are proven wrong by…

Author Image David Lloyd
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April 24, 2015

Natural Language—Why Companies Are Gearing Up to Hear You Better

#Customer Engagement, #Virtual Agent (Chatbots)

“Natural Language” has come a long way. This ability for computers to understand what people say or type started in…

Author Image Kevin Payne
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April 17, 2015

Introducing a New Kind of Human Talent for Customer Engagement: Digital Agents

#Virtual Agent (Chatbots), #Customer Engagement

Recently my colleague Hollis Chin posted "A New Breed of Agents Requires a New Breed of Tools." It’s a great read that…

Author Image Reagan Miller
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March 18, 2015

A New Breed of Agents Requires a New Breed of Tools

#Customer Engagement, #Virtual Agent (Chatbots)

“Today’s agents are predisposed to searching for the solution over and over again. They don’t directly retain…

Author Image Hollis Chin
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January 30, 2015

How Chat and Virtual Agents Can Work Together to Best Serve Customers

#Customer Engagement, #Virtual Agent (Chatbots)

The ideal experience for a customer is getting the information they want with minimal effort. If I’m on your website…

Author Image Kevin Payne
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January 09, 2015

Are You Proactive or Reactive in Your Approach to Service?

#Customer Engagement, #Virtual Agent (Chatbots)

The following is a guest blog post by John Goodman, Vice Chairman of Customer Care Measurement and Consulting Many…

Author Image Guest Blog Post
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October 24, 2014

Making Chat More Appealing

#Customer Engagement, #Virtual Agent (Chatbots)

When it comes to elegant and intelligent design, most people would probably claim that Apple sets the standard. Their…

Author Image Kevin Payne
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September 23, 2014

A Playbook for Customer Experience featuring Gartner Insight

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

The Gartner Hype Cycles are just being released for 2014. [24]7.ai has been listed in the this year’s Hype Cycle for…

Author Image Hollis Chin
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September 05, 2014

“If It Wasn’t for Those Pesky Kids”: Customer Service for Millennials [Infographic]

#Customer Engagement, #Virtual Agent (Chatbots)

Scooby-Doo fans will fondly remember those words, as they were usually uttered when the gang uncovered the criminal,…

Author Image David Lloyd