Blog Articles by Virtual Agent (chatbots)

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January 09, 2015

Are You Proactive or Reactive in Your Approach to Service?

#Customer Engagement, #Virtual Agent (Chatbots)

The following is a guest blog post by John Goodman, Vice Chairman of Customer Care Measurement and Consulting Many…

Author Image Guest Blog Post
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October 24, 2014

Making Chat More Appealing

#Customer Engagement, #Virtual Agent (Chatbots)

When it comes to elegant and intelligent design, most people would probably claim that Apple sets the standard. Their…

Author Image Kevin Payne
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September 23, 2014

A Playbook for Customer Experience featuring Gartner Insight

#Customer Engagement, #Modern IVR, #Virtual Agent (Chatbots)

The Gartner Hype Cycles are just being released for 2014. [24]7.ai has been listed in the this year’s Hype Cycle for…

Author Image Hollis Chin
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September 05, 2014

“If It Wasn’t for Those Pesky Kids”: Customer Service for Millennials [Infographic]

#Customer Engagement, #Virtual Agent (Chatbots)

Scooby-Doo fans will fondly remember those words, as they were usually uttered when the gang uncovered the criminal,…

Author Image David Lloyd
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August 21, 2014

What’s Your Low Customer Effort Strategy?

#Customer Engagement, #Virtual Agent (Chatbots)

It’s a simple question really. How good is your customer engagement? Do you truly deliver a low customer effort…

Author Image David Lloyd
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April 25, 2014

Intelligent Virtual Assistant Best Practices

#Customer Engagement, #Virtual Agent (Chatbots)

Virtual agent technology has many different names like virtual assistants, intelligent virtual assistants, VAs, online…

Author Image David Lloyd