Amazon Stop Hiding Your
Customer Service

Utilize These 5 Key Consumer Behaviors to Improve Retail CX

#Customer Engagement

Digital is the way of life for consumers today. Every year post holiday season, research shows digital devices such as…

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…

Chatbots for Businesses: Fad or Future of Consumer Engagement?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

  Amazon, Google, Facebook, Tencent, Twitter, and Microsoft are betting big on chatbots (bots), and the tech…

Your Customers Don’t Want to Have a Conversation…They Want Answers!

#Customer Engagement, #Virtual Agent (Chatbots)

We recently conducted a survey, where we asked 1000 consumers what they thought about the service they received from…

How To Solve Your Biggest Customer Service Problems With Digital Self-Service

#Customer Engagement, #Virtual Agent (Chatbots)

What’s your biggest customer service problem? Is it too many inbound phone calls and emails? The escalating costs from…

Introducing [24]7 Customer Acquisition ClIntroducing the [24]7 Customer Acquisition Cloud: Personalized Marketing That Drives Relevance and Revenueoud

#Customer Acquisition

All too often, marketers miss critical pieces of business intelligence that could mean the difference between winning a…

Messaging Poised to Redefine the Customer Experience

#Customer Engagement

In our continuing effort to redefine the way businesses interact with consumers, we’re always looking for ways to meet…

What’s Your State of Online Self-Service?

#Customer Engagement

It’s no secret that online self-service plays a critical role in creating a more seamless online experience for…

How The Internet of Things Will Impact Customer Service

#Digital Transformation

Think how great it would be to have everyday objects that could ’talk’ to each other, carry out routine tasks and run…