Amazon Stop Hiding Your
Customer Service

The False Promises Some Chat Vendors Make

#Customer Engagement

Omnichannel, predictive analytics, and big data! Oh my! These three terms are just a few of the many customer…

The Millennial Factor for Retailers

#Customer Engagement

Millennials, born between 1980 and 2000, are both the 20th century’s last generation and its first truly digital one.…

5 Key Consumer Behaviors Critical to Improving Retail CX

#Customer Engagement

For today's consumers, digital is a way of life. By analyzing annual holiday season shopping trends, we see increases…

Is Your SEM Attribution Model Lying to Your Business?

#Customer Acquisition

With the recent announcements from Google broadcasting the ability to test out their shiny new “data-driven”…

Five Ways for B2C Companies to Scientifically Engineer Revenue

#Customer Acquisition, #Virtual Agent (Chatbots)

Facebook announced this week that companies can now send consumers automated chatbot promotions through Messenger…

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

Why Customer Insight Building Just Got Way Easier

#Customer Engagement

If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss…