Amazon Stop Hiding Your
Customer Service

5 Key Consumer Behaviors Critical to Improving Retail CX

#Customer Engagement

For today's consumers, digital is a way of life. By analyzing annual holiday season shopping trends, we see increases…

Is Your SEM Attribution Model Lying to Your Business?

#Customer Acquisition

With the recent announcements from Google broadcasting the ability to test out their shiny new “data-driven”…

Five Ways for B2C Companies to Scientifically Engineer Revenue

#Customer Acquisition, #Virtual Agent (Chatbots)

Facebook announced this week that companies can now send consumers automated chatbot promotions through Messenger…

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

Why Customer Insight Building Just Got Way Easier

#Customer Engagement

If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss…

Inside The Mind of Your Customer

#Customer Engagement

When today’s consumers are in need of information from a company, their initial reaction is to reach for their…

Technology Hype vs. Reality: What’s Possible for Health Plans for Open Enrollment this Year?

#Customer Engagement, #Digital Transformation

There’s a lot of hype around the next big technology innovation for healthcare providers. From the never-ending growth…