Amazon Stop Hiding Your
Customer Service

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

Addressing Millennials and Non-Millennials – Are there any differences?

#Customer Engagement

Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and…

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

Why Customer Insight Building Just Got Way Easier

#Customer Engagement

If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss…

Inside The Mind of Your Customer

#Customer Engagement

When today’s consumers are in need of information from a company, their initial reaction is to reach for their…

Technology Hype vs. Reality: What’s Possible for Health Plans for Open Enrollment this Year?

#Customer Engagement, #Digital Transformation

There’s a lot of hype around the next big technology innovation for healthcare providers. From the never-ending growth…

Can Digital Personal Bankers Bridge the Gap between Consumers and Banks?

#Customer Engagement, #Digital Transformation

Retail banking has undergone a fundamental structural shift since the financial crisis of 2009. Up to that point, banks…

Google Back on Track to Help Advertisers Improve Marketing Performance

#Customer Acquisition

Last week Google announced that in the coming months we will be able to bid separately for tablet and desktop traffic…

Online Banking gets Personal: Meet the Digital Personal Banker

#Customer Engagement, #Digital Transformation

Today’s consumers are all about digital banking. With the rapid growth in online and mobile banking, fewer and fewer…