Amazon Stop Hiding Your
Customer Service

Comparing Bidding Tools: [24]7.ai vs. Google

We get asked all the time what makes [24]7 Predictive Search Bidding different from Google's AdWords Target CPA/ROAS…

[24]7 AIVA Powers both Speech and Digital Channels

#[24]7.ai Updates, #Chatbots and Automation

Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our…

Am I a Demanding Traveler?

#Customer Journey Analytics

I consider myself to be an easy-going traveler. However, I want to get the most out of the time I set aside for leisure…

Why Apple Business Chat will Succeed Where Others Haven’t

#Chatbots and Automation

The recent announcement of Apple Business Chat, which will connect businesses with customers on iMessage, has major…

Four Key Paid Search Trends You Need to Follow

In the world of paid search marketing, tools and trends are constantly evolving as the market becomes more complex.…

Lost in Translation: A Telecom Journey

#Chatbots and Automation

I am tired of repeating myself and my message being lost in translation. For years of gathering all my usage data and…

McKinsey and “The Seven Deadly Sins of CX Transformations”

#Digital Transformation

The seven deadly sins of customer experience transformation don’t include gluttony or wrath, but perhaps you’re envious…

To Heck with Email, I Want Instant Answers! Why Chat and Chatbots are a Better Idea

#Chatbots and Automation

When you’re a customer with an urgent question or issue, time is of the essence. Delay of minutes – or even hours –…

Banking Leaders: The Gift of Digital Customer Experience

#Digital Transformation, #Chatbots and Automation

For banks and financial institutions, the demand for digital customer experience can no longer be ignored. Financial…