In today’s digital world, regulatory agencies keep an eye on everything—from website accessibility to personal privacy and data security. Depending on your industry, you might be subject to multiple regulatory codes. And with the speed of change driven by technology, those codes are always evolving. Some agencies pass or update regulations every day.
Trying to keep up by manually updating processes and practices is no longer an option, especially when it comes time to audit. But failure to comply can lead to heavy fines, loss of reputation, and even litigation. That’s why we’ve built compliance with key regulations into our CX solutions—so you can keep up, without having to think about it. Just one more way we’re infusing success into everything we do.
To protect our clients and your customers, we’re certified for the following regulations and use AI to ensure ongoing compliance.
7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out 7 Answers.
7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.