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Simplify Regulatory Compliance with AI Security

Harness the power of AI to streamline compliance and maintain customer security, privacy, and confidence.

AI security - stay up to date and keep a clean audit trail

In today’s digital world, regulatory agencies keep an eye on everything—from website accessibility to personal privacy and data security. Depending on your industry, you might be subject to multiple regulatory codes. And with the speed of change driven by technology, those codes are always evolving. Some agencies pass or update regulations every day.

Trying to keep up by manually updating processes and practices is no longer an option, especially when it comes time to audit. But failure to comply can lead to heavy fines, loss of reputation, and even litigation. That’s why we’ve built compliance with key regulations into our CX solutions—so you can keep up, without having to think about it. Just one more way we’re infusing success into everything we do.


Using AI compliance to unlock accessibility

To protect our clients and your customers, we’re certified for the following regulations and use AI to ensure ongoing compliance.

Americans with Disabilities Act

Americans with Disabilities Act (ADA)

The Americans with Disabilities Act (ADA) requires all businesses, state and local governments, and nonprofit services to ensure that the disabled public can access the same services as able-bodied patrons. This includes facilities, digital media, and websites. [24] is ADA certified and able to offer ADA compliance for all clients. This applies to all web-based interaction touchpoints—for example, our chat widget, messaging plugins and invites, and the Card Designer feature of Active Share.

Web Content Accessibility Guidelines

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) is an extension of ADA regulations that apply specifically to websites, to ensure the content is accessible by anyone. WCAG lays out a formal set of guidelines for how to make content accessible, focusing primarily on HTML accessibility. Our visitor-facing UI tools, including UDE, messaging tools, and the Card Builder feature, are all WCAG 2.0 compliant thanks to alt text implementation for images and a screen reader for sharing text and visual elements.

Payment Card Industry Data Security Standards

Payment Card Industry Data Security Standards (PCI DSS)

Processing payments securely is vital to every business and crucial for maintaining customer trust and loyalty. The Payment Card Industry Data Security Standards (PCI DSS) is a proprietary standard administered by the PCI Security Standards Council to ensure proper handling of customer credit card information. [24] is PCI compliant with third-party verification, and also offers resources and services to help our customers adhere with any additional standards your activities require.

Health Insurance Portability and Accountability Act

Health Insurance Portability and Accountability Act (HIPAA)

The Health Insurance Portability and Accountability Act (HIPAA) is a federal statute that ensures physical, administrative, and technical safeguards surrounding Protected Health Information (PHI), with the goal of keeping patient data safe. With [24] Engagement Cloud, you can easily move a conversation to a secure channel before discussing PHI. Connect with members, patients, and customers on the channel that’s most convenient, and seamlessly transfer them to secure webchat for a HIPAA compliant discussion.


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