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[24]7.ai
customer engagement platform for enterprises

Customer Engagement

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Customer Engagement

Connect seamlessly across channels, delivering on-demand support anytime, anywhere

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Single conversational thread, for seamless, context-preserved interactions across platforms or devices

Millions of consumers around the world use messaging every day—not just to keep in touch with family and friends, but also to connect with brands. Adding asynchronous messaging tools to your contact center transforms the customer service experience and puts consumers in control of the conversation. With [24]7.ai Engagement Cloud, you can support asynchronous communication across popular messaging platforms such as Apple Messages for Business (AMB), WhatsApp, and Facebook Messenger in addition to traditional channels like web, mobile app, SMS, and voice.

[24]7 Engagement Cloud makes it easy to build content once and deploy it anywhere—and our unique messaging solution automatically adapts it to suit each channel. The AI-powered automation and agent console you’re already using to support your website or mobile app can be used for messaging entry points as well. Plus, you can include rich visual content to simplify complex interactions and improve the user experience. This multi-channel messaging technology combines our operational expertise with industry-leading tools to truly transform the customer experience and increase back-end efficiency.

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Reimagine customer communication

Identify Visitor Intent

With our async messaging solution, businesses can identify visitors through email, phone number, or Apple ID, gaining insights into their intent. This enables personalized, context-rich interactions across sessions without the pressure of real-time engagement. By offering flexibility, continuity, and tailored support, businesses enhance customer experiences while empowering teams to manage inquiries more efficiently and effectively.

Omnichannel Messaging

Effortlessly connect with customers across channels with our omnichannel messaging platform. It ensures a single conversational thread, enabling seamless, context-preserved interactions as customers switch platforms or devices.
customer engagement platform for enterprises

Customer Convenience

Let customers communicate on their terms with digital messaging. Allow them to pause and resume conversations anytime, ensuring seamless, convenient interactions that fit their schedule. Digital messaging for business communication gives customers their time back by letting them “park” a message at their convenience and then return to the conversation—minutes, hours, or days later.

AI-Powered Automation

Take advantage of industry-leading AI to make automated exchanges feel human. Start every messaging interaction with a smart bot that can authenticate users, resolve common queries, and process simple transactions. For complex interactions, the chatbot can do the pre-work like collecting customer details before escalating to a live agent to continue the conversation seamlessly.

Consistent Experience

Build content once and deploy across all channels, ensuring a uniform brand experience. Our unique messaging platform automatically adapts content to suit each UI environment. Be in more places at once without having to create more content.

Flexible Integration

Connect your existing chatbot and agents to any messaging platform using our open channel RESTful APIs. Making the move from real-time chat to asynchronous messaging also requires a mindset shift. Empower your agents with new skills training and a fully integrated, purpose-built asynchronous console so they can work smarter.

Put Customer Convenience First with Asynchronous
Messaging Solutions

Agent Productivity

Agent Productivity

Enable agents to manage multiple interactions at once, increasing productivity by allowing them to respond with accuracy instead of focusing solely on speed. Asynchronous messaging reduces the need to restaff during busy periods and gives agents control over response timing.

Maintain Conversation Context

Maintain Conversation Context

Unlike traditional chat, asynchronous messaging preserves the conversation thread for both agents and customers across all devices. This continuity means that any agent can access prior conversation history, making it easy to pick up where the last interaction left off.

Enrich Customer Interactions

Enrich Customer Interactions

Leverage [24]7.ai’s advanced AI to streamline interactions, reduce support costs, and deflect high-cost channels. AI-driven bots can predict customer intent, prioritize urgent queries, and prompt agents with suggested responses. Features like Active Cards allow for faster, interactive transactions within the chat.

Advanced Tools

Advanced Tools

Our purpose-built omnichannel console equips agents with the tools they need to excel in messaging communications, backed by continuous training to maximize efficiency. Real-time feedback and AI-driven insights empower agents to work smarter, enhancing the overall customer experience.

Scalable Platform

Scalable Platform

Stay future-ready with [24]7.ai’s open-channel RESTful APIs, which allow easy integration with new channels as they emerge. This flexibility means you can connect new messaging platforms and adapt to customer preferences without major disruptions.

Journey Continuation

Journey Continuation

Ensures every conversation is part of a continuous journey. Customers can “park” a message and return hours or days later, with agents still able to see the conversation history. This functionality helps build a smooth, connected experience that reflects the modern customer’s expectation for flexibility and convenience.

Seamless Customer Engagement Across Popular Messaging Channels

  • Apple Messages for Business for iOS Devices: Maximize your customer reach and engage consumers with rich visual content on their iOS devices. Add Apple Messages for Business to your channel strategy and let visitors launch iMessage conversations directly from Safari, Search, Maps, and Siri, or suggest text chat when they’re about to call.
  • Facebook Messenger: Meet your customers where they are and make it easy for them to connect with your brand. With over 3Bn active monthly users (Statista), Facebook Messenger is the place to be.
  • WhatsApp: Reach your global customers on the channel they prefer most—with over 2.5M monthly active users. Enable secure communication with end-to-end encryption.

Ask [24]7.ai

Asynchronous messaging allows customers to start, pause, and return to conversations at their convenience, without waiting for real-time responses. Unlike live chat, which often requires both parties to be present at the same time, asynchronous messaging preserves conversation history, enabling continuity and flexibility.
Our platform enables seamless communication across various channels, including popular messaging apps, web chat, SMS, and voice. By preserving conversation context across channels, customers can engage on any device without losing their conversation history.
Yes, [24]7.ai’s solution uses AI to automate responses for common queries and gather essential information from customers. For complex inquiries, the AI bot can seamlessly escalate the conversation to a live agent, ensuring a smooth transition.
Asynchronous messaging allows agents to manage multiple conversations, giving them control over response timing, which increases productivity and improves response quality. Additionally, preserved conversation history allows agents to quickly understand each customer’s context.
Our open-channel RESTful APIs allow seamless integration with new messaging platforms, ensuring your system can adapt to emerging channels without major updates. This flexibility future-proofs your contact center, allowing it to evolve with customer preferences.