Redefining Customer Engagement

[24]7.ai gives companies the unparalleled ability to know and act on consumer intent in milliseconds. As the pioneer in applying the power of big data and machine learning to customer engagement, [24]7.ai has developed predictive models that have been tuned by more than one and a half billion annual interactions.

Customer Engagement Cloud

Provides predictive capabilities that anticipate what consumers want to get done - in whichever channel they prefer, equipping customer operations, customer service, and customer experience professionals to engage consumers and resolve inquiries at every touchpoint. The [24]7 Customer Engagement Cloud enables companies to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way. Customer engagement is done at a lower cost for increased profitability and higher customer satisfaction.

Products That Are Part of the Customer Engagement Cloud

[24]7 AIVA

Unify self-service with the next generation AI-powered solution that anticipates customer intent, delivers accurate answers, and enables a seamless experience across digital and IVR channels, devices, and time.

[24]7 Active Share

The “online canvas” that provides rich visual experiences where a voice caller and agent can interact during a call.

[24]7 Chat

The smart chat platform that combines predictive models, intelligence, and rich content to make customer service and sales conversations intuitive and effective through chat.

[24]7 Digital Chat Agents

The world’s best human talent combined with enabling technology to create brilliant customer experience and highly optimized performance.

[24]7 Customer Engagement Platform

Our solutions are empowered by the [24]7 Customer Engagement Platform that connects interactions, simplifies journeys, and creates predictive experiences to make it easier for consumers to get things done. The platform combines prediction, understanding, orchestration, and learning to make customer engagement smarter. Customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.

Prediction

Transform data to decisions. Drawing from a variety of data sources the platform anticipates customer intent in real-time and provides the best channel treatment for that customer at that point in the journey, on that device, and in that environment.

Understanding

Engage your customers with more natural conversational experiences that are easier, contextually aware, and consistent across touch points. Use the same natural language model, combined with prediction, across IVR, mobile apps, and virtual agents.

Orchestration

Use channel shifting and channel pairings to drive better customer experiences and outcomes. Break down channel walls and give your customers the ability to seamlessly transition channels or combine two channels simultaneously during a journey.

Learning

Apply machine learning and insights to make customer experiences intuitive and agents more effective. Deeply rooted in the platform is continuous learning that improves prediction, agent performance and gives enterprises powerful insights about their customers.