7.ai gives companies the unparalleled ability to know and act on consumer intent in milliseconds. As the pioneer in applying the power of big data and machine learning to customer engagement, 7.ai has developed predictive models that have been tuned by more than one and a half billion annual interactions.
Provides predictive capabilities that anticipate what consumers want to get done—in whichever channel they prefer, equipping customer operations, customer service, and customer experience professionals to engage consumers and resolve inquiries at every touchpoint. The 7 Customer Engagement enables companies to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way. Customer engagement is done at a lower cost for increased profitability and higher customer satisfaction.
Unify self-service with the next generation AI-powered solution that anticipates customer intent, delivers accurate answers, and enables a seamless experience across digital and IVR channels, devices, and time.
The “online canvas” that provides rich visual experiences where a voice caller and agent can interact during a call.
The smart chat platform that combines predictive models, intelligence, and rich content to make customer service and sales conversations intuitive and effective through chat.
The world’s best human talent combined with enabling technology to create brilliant customer experience and highly optimized performance.
Enable consumers to engage with live chat agents or virtual agents on popular messaging channels such as SMS, Facebook Messenger and Apple Business Chat.
7 Customer Engagement Platform
Our solutions are empowered by the 7 Customer Engagement Platform that connects interactions, simplifies journeys, and creates predictive experiences to make it easier for consumers to get things done. The platform combines prediction, understanding, orchestration, and learning to make customer engagement smarter. Customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.
Transform data to decisions. Drawing from a variety of data sources the platform anticipates customer intent in real-time and provides the best channel treatment for that customer at that point in the journey, on that device, and in that environment.
Engage your customers with more natural conversational experiences that are easier, contextually aware, and consistent across touch points. Use the same natural language model, combined with prediction, across IVR, mobile apps, and virtual agents.
Use channel shifting and channel pairings to drive better customer experiences and outcomes. Break down channel walls and give your customers the ability to seamlessly transition channels or combine two channels simultaneously during a journey.
Apply machine learning and insights to make customer experiences intuitive and agents more effective. Deeply rooted in the platform is continuous learning that improves prediction, agent performance and gives enterprises powerful insights about their customers.