Boost Collections, Improve Compliance, and Increase Sales

With [24]7 Active Share, enterprises can enhance their voice calls with rich, visual, interactive content to provide their callers a personalized experience — no major upgrades needed.

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Why Companies Choose [24]7 Active Share

-12%

AHT REDUCTION

Shorten average handling time
(AHT) for common journeys

+10%

MORE CONVERSIONS

Increase sales conversions with
visual comparisons

+18%

HIGHER RESOLUTION RATE

Improve first contact resolution
(FCR) rates with interactive cards

+30%

NPS/CSAT LIFT

Boost customer satisfaction
without interrupting the call

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Bring Visuals to Voice for Better Results

Empower voice agents with rich visual aids to increase revenue, for items like product comparisons, forms, file a claim, trouble shooting, and more. [24]7 helps many industries drive success in different ways:

 

  • Financial Services
  • Insurance
  • Telecom
  • Travel & Hospitality
  • Retail & E-commerce
  • Financial Services

    Boost collections, reduce AHT, and increase conversion by pushing personalized Active Cards to review charges, choose plan options, applications, or compliance.

    Review Charges

    Plan Options

  • Insurance

    Speed up Terms & Conditions by pushing long legal notices and enabling customers to upload images to file a claim.

    Review Charges

    Plan Options

  • Telecom

    Let subscibers activate and manage their account, compare plans, and simplify troubleshooting.

    Compare Plans

    Troubleshooting

  • Travel & Hospitality

    Increase sales conversion by showing travelers their options—flights, hotel rooms, and more.

    Compare Flights

    Reservations

  • Retail & E-commerce

    When customers can see all the options for themselves, they’re more likely to purchase.

    Order confirmation

    Receipts

Give Voice Agents the Power to Transform Interactions

‌ ‌
Increase sales conversions
Empower the Voice Agent

Allow voice agents to detect when a caller is online and send an SMS or Email invitation via a secure web session.

‌ ‌
Improve CSAT
Patented Live-Sync Technology

Quickly and easily push personalized interactive content, known as Active Cards, to customers across any mobile device.

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Web chat digital transformation
Liberate Consumers

Allow callers to visually see what agents are explaining and respond back securely with ease.

‌ ‌
Web chat digital transformation
Shorter, More Productive Calls

Shorten agent handling time for complex conversations like confirming program disclosures and accepting terms & conditions.

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Visual Tools Translate to Improved Results

2X

Conversion

+5%

Higher Revenue Per Call

32%

Higher Resolution Rate

4X

Higher NPS Score

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How [24]7 Active Share Works

[24]7 Active Share provides an interactive visual canvas where callers and agents can collaborate and share content without interrupting the call—no plugins or downloads required.

‌ ‌
Increase sales conversions
Engage Callers via Text

Agents invite callers via email or text message to a secure web session.
 

‌ ‌
Improve CSAT
Share Active Cards

Agents can push an invite to callers and share Active Cards securely to the caller’s mobile device.

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Web chat digital transformation
Active Share with Logged-in Callers

Agents can invite logged-in callers and share Active Cards securely to the caller’s co-browse session.

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Pay for Results, Not Technology

Outcome-based pricing ensures you get the business results you expect.

Deliver Personalized Interactions and Improve Engagement

Article: [24]7 Active Share: Upgrade Voice Calls with [24]7 Active Share Converting Voice to Digital

Redefine the call center experience with visually rich, interactive experiences.

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Video: Simplify Complex Conversations

Discover a digital transformation path for voice and IVR.

White Paper: [24]7 Active Share, Bring Your Voice Calls into the Digital World

Wow your customers with personalized, visually enhanced voice calls at low cost.

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Additional Resources