Self-service automation in contact centers
Customer expectations today are a moving target—and keeping up without losing control of your costs is a real challenge. We help brands identify multiple levers to increase operational efficiency without sacrificing CX. Start by moving consumers away from high-cost channels and onto the ones you can optimize more easily, like asynchronous messaging—the rising star of customer engagement. From dynamic IVR tools to AI-powered agent assistance, we design our CX solutions for flexibility, adaptability, and scalability. Our build once, deploy anywhere model extends the value of your investment and our established contact centers get you to market faster.
Lots of AI vendors talk about digital transformation and increased efficiency, but few truly deliver. The 7.ai Engagement Cloud gives us the unique ability to measure not just handle time and first contact resolution, but cost per resolved contact (CPRC)—a more meaningful metric. With our industry-leading AIVA conversational AI technology at the heart of every interaction, we help brands significantly increase containment, agent productivity, and overall efficiency. That’s the power of automation that actually works.