Enhance Experiences and Efficiency with Smart Chatbots
Boost satisfaction and lower costs by helping policyholders help themselves.
From policy information and renewal to proof of insurance or filing a claim, insurance consumers today think digital first. Meet your policyholders where they are and upgrade the customer experience by integrating real-time chatbots into digital and voice channels. Intelligent automation can help build revenue, increase satisfaction and loyalty, and lower service costs.
Chatbots Can Handle a Great Volume of Interactions
of insurance customer interactions are service related
of insurance service interaction can be solved with a chatbot
Engage insurance customers with chatbots on their terms, at every stage. Deliver the same connected customer experience across all touchpoints.
Predict and Personalize
Leverage data across 200+ prebuilt insurance intent models with integrated artificial intelligence to offer personalized coverage and umbrella policies.Learn More
Simplify insurance processes, from claim filing and status to scheduling repairs, with chatbots plus seamless transition to live agents for critical moments.
Leverage Deep Expertise to Anticipate Consumer Intent
overall chat interactions in the last year
assisted conversion rate
Chatbots Across Top Customer Intents for Insurance Companies
Reporting, Filing and
Policy Deductibles and Proof
New Policy Quote Volume
Cross-selling Umbrella Policies
and Different Coverages
Build Memorable Customer Experiences
One chatbot does not fit all. Combine insights from your customer interaction data with our pre-built Insurance intent models to determine where and how to automate across the high-value insurance customer journeys that matter most.
Make It Simple for Your Customers to Do Business with You
Natural language makes it easy for AI for discern intent. Customers are able to speak in natural language instead of using pre-canned phrases for their insurance enquiries and transactions. Seamless interactions makes for happy policy holders and greater profit for you.
We chose to partner with 7.ai because they are very data driven. They did a large analysis in an 8 week period where they dug into all of our call volume, all of our customer experiences and went a step beyond. They’ve been a very transparent partner throughout the whole process.
— Chief Digital Officer , Top Insurer in North American
Expand Your Reach, and Your Revenue
Your policyholders prefer to do things digitally. Give them what they want with a chatbot that can handle basic queries such as, “quote for new policy,” “deductible options,” and “file a claim,” in the channel of their choice—anytime, and anywhere. Give fast, efficient answers and free up your agents to offer advice on more complex insurance enquiries.
Insurance Quote Acqusition
Travel Insurance Acquisition
Quick and Easy Transactions
Your policyholders expect experiences to be both personal and meaningful. Leverage artificial intelligence and predictive analytics to enhance all servicing journeys—policy enrollment, updates, use, and renewal—across any channel and device.
Proof of Insurance
Keep Policyholders Happy
Agents and brokers want better data, and consumers want to complete their transactions seamlessly. Offering the right assistance at the right time helps customers self-direct for faster policy management, claim filing, and resolution. Seamlessly route complex enquiries to live agents while maintaining context for frictionless experiences.
Choose Repair Shop for Claim
Real-World Results that Speak for Themselves
more chat-assisted revenue
increase in average order value (AOV)
higher conversion rates
eBook: Your Best Agent Is a Chatbot
Everything you should know about chatbots for customer engagement.Download the eBook
On-Demand Webinar: Insurers: Meet Your Data-Driven Digital Agent
Learn how insurers can leverage chatbots and conversational commerce to service policyholders.Watch Replay
Success Story: Top North American Insurer
This leading property and casualty insurer chose 7.ai to digitally transform its IVR technology to meet the future needs of its customers and agents.Download Success Story