Enhance Experiences and Efficiency with Smart Chatbots

Boost satisfaction and lower costs by helping policyholders help themselves.

From policy information and renewal to proof of insurance or filing a claim, insurance consumers today think digital first. Meet your policyholders where they are and upgrade the customer experience by integrating real-time chatbots into digital and voice channels. Intelligent automation can help build revenue, increase satisfaction and loyalty, and lower service costs.

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Chatbots Can Handle a Great Volume of Interactions

 
80%

of insurance customer interactions are service related

70%

of insurance service interaction can be solved with a chatbot

 
Web insurance enhance

Enhance Experiences

Engage insurance customers with chatbots on their terms, at every stage. Deliver the same connected customer experience across all touchpoints.

Web insurance predict

Predict and Personalize

Leverage data across 200+ prebuilt insurance intent models with integrated artificial intelligence to offer personalized coverage and umbrella policies.

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Insurance control cost

Control Costs

Simplify insurance processes, from claim filing and status to scheduling repairs, with chatbots plus seamless transition to live agents for critical moments.

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Leverage Deep Expertise to Anticipate Consumer Intent

300+

distinct intents

35K

overall chat interactions in the last year

7.3M

unique visitors

11%

assisted conversion rate

Chatbots Across Top Customer Intents for Insurance Companies

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Increase sales conversions

Reporting, Filing and
Tracking Claims

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Improve CSAT

Policy Deductibles and Proof
of Insurance

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Web chat digital transformation

New Policy Quote Volume
and Conversions

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Web chat digital transformation

Cross-selling Umbrella Policies
and Different Coverages

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Build Memorable Customer Experiences

One chatbot does not fit all. Combine insights from your customer interaction data with our pre-built Insurance intent models to determine where and how to automate across the high-value insurance customer journeys that matter most.

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Make It Simple for Your Customers to Do Business with You

Natural language makes it easy for AI for discern intent. Customers are able to speak in natural language instead of using pre-canned phrases for their insurance enquiries and transactions. Seamless interactions makes for happy policy holders and greater profit for you.

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We chose to partner with [24]7.ai because they are very data driven. They did a large analysis in an 8 week period where they dug into all of our call volume, all of our customer experiences and went a step beyond. They’ve been a very transparent partner throughout the whole process.

— Chief Digital Officer , Top Insurer in North American

  • Acquisition
  • Servicing
  • Retention
  • Expand Your Reach, and Your Revenue

    Simplify Journeys

    Your policyholders prefer to do things digitally. Give them what they want with a chatbot that can handle basic queries such as, “quote for new policy,” “deductible options,” and “file a claim,” in the channel of their choice—anytime, and anywhere. Give fast, efficient answers and free up your agents to offer advice on more complex insurance enquiries.

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    Insurance Quote Acqusition

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    Travel Insurance Acquisition

  • Streamline Service

    Quick and Easy Transactions

    Your policyholders expect experiences to be both personal and meaningful. Leverage artificial intelligence and predictive analytics to enhance all servicing journeys—policy enrollment, updates, use, and renewal—across any channel and device.

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    Proof of Insurance

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    Policy Management

  • Keep Policyholders Happy

    Increase Retention

    Agents and brokers want better data, and consumers want to complete their transactions seamlessly. Offering the right assistance at the right time helps customers self-direct for faster policy management, claim filing, and resolution. Seamlessly route complex enquiries to live agents while maintaining context for frictionless experiences.

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    Choose Repair Shop for Claim

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    Claim Appointment

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Real-World Results that Speak for Themselves

+6%

more chat-assisted revenue

+4X

increase in average order value (AOV)

+15.5%

higher conversion rates

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Pay for Results, Not Technology

Outcome-based pricing ensures you get the business results you expect.

REQUEST A QUOTEREQUEST A DEMO

Featured Resources

eBook: Your Best Agent Is a Chatbot

Everything you should know about chatbots for customer engagement.

Download the eBook
On-Demand Webinar: Insurers: Meet Your Data-Driven Digital Agent

Learn how insurers can leverage chatbots and conversational commerce to service policyholders.

Watch Replay
Success Story: Top North American Insurer

This leading property and casualty insurer chose [24]7.ai to digitally transform its IVR technology to meet the future needs of its customers and agents.

Download Success Story
ADDITIONAL RESOURCES