[24]7.ai redefines customer experience (CX) across every interaction. Our conversational AI platform lets you meet consumers where they are, anticipate their needs, and deliver exactly the right response. It is the only platform that predicts intent and resolves interactions consistently across time and channels.
[24]7.ai digital-first solutions address insurance administration, claim filings, status checks, and even repair scheduling. Upgrade your CX by using chatbots integrated into digital and voice channels to enable self service, which seamlessly transitions to live agents at critical moments. Get started quickly with 200+ AI-powered prebuilt insurance intent models that simplify your insurance processes and deliver a personalized experience across all your customer touchpoints.
Acquisition and Service
Retention and Loyalty
Customer Experience
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[24]7.ai chatbots discern intent, communicate in natural language, understand context, and sense emotional discomfort. Seamless interactions for insurance inquiries or transactions on any channel make for happy policy holders—and greater profits for you.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
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Combine insights from your customer interaction data with our prebuilt insurance intent models to determine where and how to automate customer journeys that matter the most.
Build a virtual agent using [24]7 Conversations enabling your customers to ask questions while on your website.
[24]7 Voices offers an interactive voice response (IVR) self-service option for customers to resolve simple tasks such as requesting proof of insurance.
[24]7 Assist lets customers chat with a live agent.
For involved requests, customers transfer seamlessly from a chat agent to a voice agent who uses [24]7 Active Share to visually share detailed information during the call.
[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.
[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.
[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.
[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.
