[24]7.ai redefines customer experience (CX) across every interaction. Our conversational AI platform lets you meet consumers where they are, anticipate their needs, and deliver exactly the right response. It is the only platform that predicts intent and resolves interactions consistently across time and channels.
[24]7.ai digital-first solutions help improve customer experience by addressing insurance administration issues, claim filings, status checks, and even repair scheduling. Upgrade your CX by integrating insurance chatbots into digital and voice channels to enable self service, which seamlessly transitions to live agents at critical moments. Get started quickly with 200+ AI-powered prebuilt insurance intent models that simplify your insurance processes and deliver a personalized experience across all your customer touchpoints.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
Learn MoreEase questions and claims at every interaction.
[24]7 Assist lets customers chat with a live agent.
Build a virtual agent using [24]7 Conversations enabling your customers to ask questions while on your website.
[24]7 Voices offers an interactive voice response (IVR) self-service option for customers to resolve simple tasks.
For involved requests, customers transfer seamlessly from a chat agent to a voice agent who uses [24]7 Active Share to visually share detailed information during the call.