Insurance

Delight insurance customers with easy digital interactions powered by artificial intelligence, machine learning, and AI-powered agents.

Blend AI and Agents to enhance experiences and efficiency

[24]7.ai redefines customer experience (CX) across every interaction. Our conversational AI platform lets you meet consumers where they are, anticipate their needs, and deliver exactly the right response. It is the only platform that predicts intent and resolves interactions consistently across time and channels.

[24]7.ai digital-first solutions address insurance administration, claim filings, status checks, and even repair scheduling. Upgrade your CX by using chatbots integrated into digital and voice channels to enable self service, which seamlessly transitions to live agents at critical moments. Get started quickly with 200+ AI-powered prebuilt insurance intent models that simplify your insurance processes and deliver a personalized experience across all your customer touchpoints.

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Digitally transform your customer journeys

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Acquisition and Service

  • New policy quotes
  • Coverage renewals 
  • Welcome calls
  • Servicing journey examples: reporting, filing and tracking claims, policy deductibles, proof of insurance
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Retention and Loyalty

  • Proactive reminders
  • Regulation changes and policy implications
  • Fast response times to account servicing
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Customer Experience

  • Predict service or sales intents across all channels
  • Intervene in real-time to guide outcome
  • Transfer context across channels for continuous experience
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Maximize Profits

  • Agent utilization and productivity
  • Data and analytics
  • Containment rates
  • Technology and digital experiences
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Make it simple for customers to do business with you

[24]7.ai chatbots discern intent, communicate in natural language, understand context, and sense emotional discomfort. Seamless interactions for insurance inquiries or transactions on any channel make for happy policy holders—and greater profits for you.

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Build memorable customer experiences

Combine insights from your customer interaction data with our prebuilt insurance intent models to determine where and how to automate customer journeys that matter the most.

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Automation can support any type of insurance-related interaction

43% +

containment rate

70%

insurance service interactions solvable with automation

91%+

CSAT scores

2.4M+

annual cost savings with a conversational AI solution
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Explore our applications & technology

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

AIVA Technology

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.

Operationalize Messaging

247 Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.