Operationalize Messaging

Deliver personalized and effortless messaging experiences, wherever your customers are.

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Enrich your Messaging experience

Messaging makes it easier for customers to reach you. Make each customer conversation more powerful by enabling continuous, visually rich, and contextual conversations, on their own time, wherever they are, on their channel of choice. Our single platform allows you to build models once and deploy them across messaging channels at scale to connect with customers—whether they’re interacting with a conversational chatbot or virtual assistant via [24]7 Conversations or a live human agent using [24]7 Assist, our single, integrated platform allows you to build models once and automatically deploy across messaging channels at scale. 

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Change the conversation – one message at a time

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Evolve
Evolve

Messaging has become the “go to” choice for people to stay connected with friends, coworkers, and the brands they love. Evolve your contact center from chat to asynchronous messaging experiences and stay connected with customers.

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Consolidate
Consolidate

Design and build customer journeys once and let [24]7 Platform Services automatically deploy channel-specific flows and best practices that save you time and money.

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Automate
Automate

From FAQ bots to advanced conversational virtual agents, [24]7ai Engagement Cloud enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.

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Operate
Operate

Enable your contact center agents for messaging conversations with new skills development, productivity metrics and a fully integrated, purpose-built asynchronous console for your team of experts.

Open channel API

Tap into ready, pre-built channels today and stay future-ready with [24]7.ai open channel RESTful API for third party integrations.

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Stats on mobile device usage and technology applications - SMS, Facebook Messenger, What's App

Why operationalize messaging in your contact center with [24]7.ai

Messaging makes it easy for conversations to take place at your customer's convenience and with minimal effort. On the back-end, [24]7.ai bots and human agents collaborate seamlessly to provide a blended messaging experience that resolves issues faster on whichever channel your customer chooses. The end result? Customers help themselves and increase self-service rates which could be a significant differentiator for your brand to grow revenue, improve customer satisfaction and strengthen loyalty.

You don't want to ignore the skyrocketing popularity of messaging and its potential to grow your business. Automation technologies and evolving consumer behaviors are driving the transformation, and your contact center needs to evolve. However, it's not just about adding new channels. It's important to rethink agent staffing models, skills development, tools, incentives, and key performance indicators. The [24]7.ai team of experts can help you evolve your operating model with a fully-integrated messaging platform for virtual and human agents, best practices and operational expertise from our global contact center operations to optimize your digital customer experience.

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Build and deploy – all from one platform

With [24]7.ai, you build the messaging framework once and easily deploy it across any or all of your channels. Map out the customer journey and evolve your service model to include messaging. You get built-in support for web chat, Facebook Messenger, Apple Business Chat, Google Business Messages, and WhatsApp. No problem if you are thinking ahead to the messaging channels of the future [24]7.ai uses an open API system for easily adding messaging channels as your needs evolve.

Unrivaled operational capabilities

[24]7.ai knows AI, automation, and support technology better than anyone. With over two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in AI, customer journeys, and contact center operations, across all channels. Our day-zero industry-specific intent models, deliver value from day-one.

We hold more than 150 patents and patent applications, including several specifically related to artificial intelligence and customer experience - and now we're pioneering asynchronous business messaging technology. If you agree that messaging represents the future of customer engagement, you could not be in better hands than ours.

We know AI inside and out

While customers are open to using new service channels, they continue to use the higher cost channels they always have. After examining over 8,000 customer journeys, Gartner determined that most customers use both live channels and newer self-service channels to resolve issues.

Naturally, when customers reach your business via multiple channels, it makes managing the customer service experience more complex and costly. That is precisely why AI is so vital! It streamlines services and increases efficiency and without AI, your efforts are doomed to fail. [24]7.ai excels at AI, and we can help you leverage it in ways that make your business more successful.

Apple Business Chat

Add Apple Business Chat to your channel strategy, and let customers engage with you on their iOS devices via iMessages conversations—launched directly from Safari, Search, Maps, and Siri—with rich, visual content. Available on over 1.4 billion iOS devices, Apple Business Chat is an ideal way to maximize your customer reach.

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Create connections that matter with Google’s Business Messages

Platform Services helps you create customer experiences that can replace synchronous session-based interactions with continuous long-lived conversations. Leverage Business Messages rich features such as live carousels, suggested replies, and photos to increase sales, improve customer satisfaction and reduce cost.

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Facebook Messenger

Reach over 2.5B users of Facebook Messenger with your brand in the channel they know. More than 20B messages* are sent between businesses and people on Facebook Messenger, be where your customers are.

*F8.com

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Any Channel, Today and Tomorrow

With our open channel RESTful API support, you can easily integrate any new or upcoming channels in the future and connect seamlessly with existing virtual agent or live agents.

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Add Chatbots to Your Messaging Experience

Front-end the messaging experience with a chatbot to automate tasks and reduce costs. With [24]7 Conversations, you can deploy conversational AI to your bot with our patented AI-driven intent prediction and natural language capabilities.

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Messaging with Human Agents

Allow your customers to message human agents or transfer from a bot to an agent, optimizing your customer experience in the messaging channels. [24]7ai Engagement Cloud enables seamless transfer from a chatbot or virtual agent to a human agent, with context— customers never have to start over.

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Preserved Context Across Channels

[24]7.ai provides cross-channel messaging delivering always-on, single conversational threads that maintain history and context on any messaging channel. Consumers can pick up right where they left off, even if it has been a while.

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WhatsApp

With over 2.5B monthly active users, easily and seamlessly reach your global customers on the channel they prefer most, with secured communication through end-to-end encryption.

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Why more businesses are adopting messaging

Support costs are lower in channels that customers are comfortable using.

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Resources

How to Choose the Right Messaging Partner Tip Sheets

How to Choose the Right Messaging Partner

10 Ways Messaging Can Transform Your Contact Center Tip Sheets

10 Ways Messaging Can Transform Your Contact Center

Business Case for Chatbots Resource Card Executive Summaries

Business Case for Chatbots

Change the Conversation Resource Card Infographics

Change the Conversation Messaging

eb-the-era-of-messaging eBooks

The Era of Messaging

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Related Applications, Services & Technology

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.