Why operationalize messaging in your contact center with 7.ai
Messaging makes it easy for conversations to take place at your customer's convenience and with minimal effort. On the back-end, 7.ai bots and human agents collaborate seamlessly to provide a blended messaging experience that resolves issues faster on whichever channel your customer chooses. The end result? Customers help themselves and increase self-service rates which could be a significant differentiator for your brand to grow revenue, improve customer satisfaction and strengthen loyalty.
You don't want to ignore the skyrocketing popularity of messaging and its potential to grow your business. Automation technologies and evolving consumer behaviors are driving the transformation, and your contact center needs to evolve. However, it's not just about adding new channels. It's important to rethink agent staffing models, skills development, tools, incentives, and key performance indicators. The 7.ai team of experts can help you evolve your operating model with a fully-integrated messaging platform for virtual and human agents, best practices and operational expertise from our global contact center operations to optimize your digital customer experience.