DISH Network
Messaging makes it easier for customers to reach you. Make each customer conversation more powerful by enabling continuous, visually rich, and contextual conversations, on their own time, wherever they are, on their channel of choice. Our single chatbot API platform allows you to build models once and deploy them across messaging channels at scale to connect with customers—whether they’re interacting with a conversational chatbot or virtual assistant via [24]7 Conversations or a live human agent using [24]7 Assist, our single, integrated platform allows you to build models once and automatically deploy across messaging channels at scale.
Tap into ready, pre-built channels today and stay future-ready with [24]7.ai open channel RESTful API for third party integrations.
Messaging makes it easy for conversations to take place at your customer's convenience and with minimal effort. On the back-end, [24]7.ai bots and human agents collaborate seamlessly to provide a blended messaging experience that resolves issues faster on whichever channel your customer chooses. The end result? Customers help themselves and increase self-service rates which could be a significant differentiator for your brand to grow revenue, improve customer satisfaction and strengthen loyalty.
You don't want to ignore the skyrocketing popularity of messaging and its potential to grow your business messaging. Automation technologies and evolving consumer behaviors are driving the transformation, and your contact center needs to evolve. However, it's not just about adding new channels. It's important to rethink agent staffing models, skills development, tools, incentives, and key performance indicators. The [24]7.ai team of experts can help you evolve your operating model with a fully-integrated messaging platform for virtual and human agents, best practices and operational expertise from our global contact center operations to optimize your digital customer experience.
With [24]7.ai, you build the messaging framework once and easily deploy it across any or all of your channels. Map out the customer journey and evolve your service model to include messaging. You get built-in support for web chat, Facebook Messenger, Apple Business Chat, Google Business Messages, and WhatsApp. No problem if you are thinking ahead to the messaging channels of the future – [24]7.ai uses an open API system for easily adding messaging channels as your needs evolve.
[24]7.ai knows AI, automation, and support technology better than anyone. With over two decades of improving customer experience for the world’s leading businesses, we have unparalleled expertise in AI, customer journeys, and contact center operations, across all channels. Our day-zero industry-specific intent models, deliver value from day-one.
We hold more than 150 patents and patent applications, including several specifically related to artificial intelligence and customer experience - and now we're pioneering asynchronous business messaging technology. If you agree that messaging represents the future of customer engagement, you could not be in better hands than ours.
While customers are open to using new service channels, they continue to use the higher cost channels they always have. After examining over 8,000 customer journeys, Gartner determined that most customers use both live channels and newer self-service channels to resolve issues.
Naturally, when customers reach your business via multiple channels, it makes managing the customer service experience more complex and costly. That is precisely why AI is so vital! It streamlines services and increases efficiency and without AI, your efforts are doomed to fail. [24]7.ai excels at AI, and we can help you leverage it in ways that make your business more successful.