Easier for Customers. Easier for Enterprises.
One continuous conversation without starting over.
Make conversations more powerful by letting customers carry on continuous, contextual conversations in real time, on ‘their time’, and over time. Whether your customers are connecting to a conversational chatbot or virtual agent with 7 AIVA or a live chat agent with 7 Chat, our single platform enables cross-channel engagement at scale.REQUEST DEMO CONTACT US
9 Out of 10 Consumers Want to Use Messaging to Communicate with Businesses.
— Dimension Data, Global Contact Centre Benchmarking Report, 2016
Improve Customer Experience — Let Customers Engage How They Want, Wherever They Are
The 7 Messaging Advantage
Apple & Facebook
Patented AI-driven intent prediction and natural language capabilities allow you to deploy conversational chatbots and virtual agents across channels.
Allow your customers to message live agents. Enable seamless transfer from chatbot or virtual agent to live chat agent, with context—so customers never have to start over.
Cross-channel messaging delivers an always-on, single conversational thread that maintains history and context on web or mobile. Pick up right where you left off, even if it’s been a while.
7 AIVA extends its voice commands for simple and transactional interactions with 7 Messaging.
Automated, instant response buttons enable faster resolution time for those simple and transactional conversations with a virtual agent.
Make Every Conversation More Powerful
Enterprise-ready and scalable
Single platform approach to real-time and continuous messaging.
Future-proof, microservices approach allows 7.ai to quickly add emerging messaging channels, such as Apple Business Chat, with open APIs for other third-party integrations.
Powered by our patented AI-driven intent prediction.
Our natural language and intent prediction capabilities can be built once and deployed across all channels.
Tightly integrated self-service and assisted-service.
Enable seamless transfer from virtual agent/chatbot to live chat agent with context and history so agents can use prior activity to resolve issues quicker. Single agent console for messaging and chat agents.
More than 8 out of 10 consumers not only want to receive information, but also reply or engage in a conversation with businesses.
— Twilio Global Mobile Messaging Report, 2016
Pay for Results, Not Technology
Outcome-based pricing ensures you get the business results you expect.
Deliver Personalized Interactions and Improve Customer Experience
Video: Messaging is more than a channel – It’s an experience
Deliver personalized and effortless experiences, wherever your customers are
Video: 7 Messaging for Facebook Messenger
See how Messaging can reduce up to 14% contact volume and lift up to 8% in customer satisfaction.
eBook: Extend the Digital Conversation
One customer. One conversation. The End of Starting Over.Download Now