The university registrar, serving 30,000 students, sought to streamline operations amidst a constant influx of inquiries. Choosing [24]7 Answers, an NLU FAQ tool, they revolutionized their website search capability. With over 300 common questions addressed, the platform efficiently resolves 5,500 monthly queries, dramatically reducing email and phone traffic. By integrating NLU technology, it accurately interprets varied language inputs. The registrar office’s workload significantly lightened, enabling staff to focus on other tasks while enhancing student experience. The upgrade to [24]7.ai Engagement Cloud further streamlined operations, with staff expressing satisfaction over its simplicity. This innovative solution not only lightened the registrar’s load but also improved the university’s service delivery, exemplifying effective use of AI in education.

Implementing [24]7 Answers, a natural language FAQ tool, streamlined operations for a university registrar’s office, reducing monthly inquiries by efficiently addressing common student questions online.