Facing challenges with slow and complicated collections processes and the risk of noncompliance, the credit card issuer turned to [24]7 Active Share™ to digitize compliance statements and streamline payment options. As a result, the company achieved significant improvements in agent handle time, conversions, compliance, and program enrollments.

By implementing [24]7 Active Share™, the credit card issuer witnessed a 17.76% increase in program enrollments and a $18 million projected reduction in customer chargebacks in the first year alone.