- Why [24]7.ai
- Solutions
End-To-End CX Management
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.
Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
Crafting Unforgettable Customer Experiences
Go beyond meeting expectations and cultivate customer loyalty. We are passionate CX specialists dedicated to crafting unforgettable experiences. Leverage a powerful blend of expertise, teamwork, and cutting-edge technology to transform your CX strategy. - Company
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Workforce Engagement Management
Maximize agent potential and drive employee satisfaction with AI-powered tools designed for optimal contact center performance and unparalleled customer experiences.
Empower agents and supervisors with actionable, data-driven insights from every interaction, enabling smarter decisions and peak productivity across the board.
Take the Data-driven Path to Improving
Your Workforce
[24]7.ai's Workforce Engagement Management enables you to analyze enriched customer interaction data to understand customer intent, identify the topics your customers care about, discover and monitor their sentiment, and pinpoint areas you must improve to elevate the omnichannel customer experience.
Agent Performance Management
Access real-time metrics with Performance Dashboards to discover trends and unlock insights. Identify areas of improvement with unbiased insights into agent performance across channels and lines of business.
Conversational Intelligence
Gain actionable, relevant intelligence from all customer conversations. Gain a detailed breakdown of each interaction with 100% synchronous call/transcript playback, keyword search of transcripts, and call/agent’s screen recording, to ensure consistent, high-quality experiences for your customers.
Business-level Reporting
Generate comprehensive reports from your historical data to gain insights that inform strategic decisions at a business level.
Optimal Contact Center Performance
Evaluate and score agent performance in real-time, allowing agents and supervisors to identify gaps and map customized trainings as needed. Summarize conversations automatically into bite-sized notes with key details, saving agents’ time, and facilitating seamless handoffs to the next agents to ensure continuity of support.
[24]7 Conversation Insights
Contact centers produce a wealth of customer data daily through conversations. [24]7 Conversation Insights puts it to work for your customers, your agents, and your operations and brand. Monitor all interactions involving your human agents and bots, wherever and however they occur. Automatically aggregate and standardize conversation data—whether it's structured or not, no matter the source or type—and obtain out-of-the-box reporting.
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Impact Stories
The best part of our solutions is seeing how they translate in the real world. Our commitment to CX has earned the trust of our clients worldwide resulting in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
Resources
Datasheet
[24]7 Conversation Insights
Turn every customer conversation into intelligence to drive better outcomes for customers, agents, and businesses.
Analyst Report
Opus Research’s 2024 Conversational Intelligence Intelliview Report
[24]7.ai recognized as a leading solution provider that employs Conversational Intelligence