With years of contact center operational experience, and AI built into the very core of our products and solutions, we can help you deliver consistent, simple, and personalized experiences to your customers.
Our customers come to us because we’re the only provider with over 20 years of contact center operational experience, learning, and insight. We understand the challenges faced by customer-centric organizations, and we know how to help them get results.
Our customers also realize that we’re the only company that builds AI into every agent and customer interaction. We designed 7.ai Engagement Cloud from the ground up, incorporating both our advanced AI and our broad contact center knowledge.
With 7.ai in your contact center, everyone gets what they need. Agents effortlessly provide high-quality customer experiences. Customers enjoy self-service capabilities and fast access to resolutions. Marketing capitalizes on innovative new ways to engage with customers. IT achieves its digital transformation goals. And executives grow corporate revenue.
Whether you’re looking to improve your NPS and CSAT rankings on sites like JD Powers and Consumer Reports, our team of experts backed by industry-leading conversational AI, can help you deliver amazing experiences for your customers, by empowering the agents who serve them.
Through operational excellence, and a unique suite of fully integrated applications, 7.ai can help drive sales growth. From personalizing campaigns, to managing sales interactions in both digital and voice channels, 7.ai will help you capitalize on every interaction, to build trust, loyalty, retention and revenue.
When done right, automating interactions can dramatically reduce costs, while providing a superior customer experience. With the industry’s best conversational AI technology, 7.ai regularly drives service automation rates well above 60%, freeing agents to focus on high-value interactions.
The industry is taking notice of our unique CX solutions. Our technology was voted “Disruptive Technology of the Year” at the 2021 CCW Excellence Awards. We’ve been ranked as a leader in conversational AI by seven top analyst firms. And our list of cusomers is growing by the day.