Skip links

Search our articles, success stories, resources and offerings

Sign In
Contact us
[24]7.ai

[24]7.ai Call Center In India: Delivering Customer Excellence Since 2000

Supporting 100+ brands across 10 industries to serve their customers better and build better relationships

Talk To Our Experts

Our Expertise & Experience In Call Center Outsourcing Solutions

25+
years of experience in delivering call center services
100+
brands supported with their customer care needs
13k
trained professionals at disposal for customer support
10+
global recognitions for excellence in call center services

Customized BPO Services & Call Centers In India

India houses one of the largest and dominant IT services and call center services industry in the world. Over the past few decades, India has been a go-to geography for many companies in the United States, Europe, Australia and United Kingdom to find and source skilled, trained, cost-efficient and readily-available teams who not only extend assistance in customer support but also in building personalized customer experiences.

[24]7.ai stands tall amongst the best call centers in India with centers in Bengaluru, Hyderabad and Shillong. Our strong presence in India along with global presence across 8 countries help in delivering consistent and quality driven services. [24]7.ai comes with 25+ years of call center services experience and operational expertise in creating personalized customer experiences, technologies and AI-driven solutions that global enterprise companies love.

Why [24]7.ai

A Preferred Call Center Outsourcing Partner for Fortune 100 brands in the USA

In this difficult time, what you guys have been doing to help us, and your various suggestions to improve have not gone unnoticed. We have to call this out again and again so that everyone in the organization appreciates the contributions of [24]7.ai.

-

Leading US Broadcast Company

[24]7.ai, you are the role model in whatever you do! You hold your brand high, you are among the best and whatever you do you do it with full integrity. Very well structured and very well presented. Thank you for all the hard work you guys are putting in, this doesn’t go unnoticed, definitely some good traction week on week.

-

Leading US Telco

Congratulations on yet another Partner Performance Scorecard victory (a three-peat!)! We thoroughly appreciate your dedication to helping us provide world-class customer service to our customers and appreciate you bringing a customer-obsessed mindset to work every day! Your contribution to our network is very much appreciated. Thanks again for your wonderful partnership and great results in the 1st Quarter of 2021 Fiscal Year!

-

Leading US Consumer Electronics Retailer

Great Job [24]7.ai, for the tremendous job that you guys do despite of the lock down! You guys were able to ship systems, set WFH for team and also start delivering results, which is great.

-

Largest US Department Store Chain

[24]7.ai has gone beyond our expectations; we never expected such comprehensive, systematic controls to be in place.

-

Leading US Retailer

Very exciting to know about the activities you all conducting to keep the morale high in these times. I would like to hear more of what you are doing as part of Engagement Activities.

-

Leading US Financial Institution

I want to thank you from the bottom of my heart for all that you have done to move agents and support teams into an at home environment in the India locations. We recognize the amount of work that has been so thank you.

-

Leading American Multinational Retailer

What a fantastic job you guys are doing …you guys have the right focus and some of the call outs are amazing. You have an amazing team that just focuses on the right things to execute …I am super proud of the way you guys have come up right on to the top.

-

Leading American Telco

We Deliver Customer Service Solutions That Drives Success

Omnichannel CX Management

Omnichannel CX Management

Enabling consistent, cohesive customer experiences anytime, anywhere.

Customer Care Outsourcing

Customer Care Outsourcing

90% of our clients rank us #1 in BPO customer care, thanks to our leading contact center outsourcing services that elevate satisfaction and reduce costs.

Professional <br>Services

Professional
Services

End-to-end customer experience design and optimization services ranging from consultation to support.

Our CX Offerings
Customer Acquisition

Customer Acquisition

Increase sales and boost return on ad spend (ROAS) with an AI-powered predictive targeting system.

Customer Self-Service

Customer Self-Service

Empower your customers with instant, accurate support across channels, without agent intervention.

Contact Center Software

Contact Center Software

Deliver Smarter, Faster, and Efficient Customer Support with AI Copilot Solutions.

Customer Engagement

Customer Engagement

Connect seamlessly across channels, delivering on-demand support anytime, anywhere.

All Solutions
Retail and eCommerce

Retail and eCommerce

Drive CX with expert CX strategies, to address needs, boost loyalty, and elevate operational efficiency.

Telecom & Communication

Telecom & Communication

Telecom intelligence delivers positive sales and service experiences in real time.

Financial <br>Services

Financial
Services

Simplify digital banking for your customers and strengthen your bottom line with [24]7.ai.

Travel & Hospitality

Travel & Hospitality

Lower costs and optimize self-service with artificial intelligence, machine learning, and AI-empowered agents.

All Industries

Meet your call center and BPO services needs with our team in India supporting top brands

Speak With an Expert

Our Customer Service Center Differentiators

We are Performance Champions

Our people and culture are the reason that we consistently rank #1 across champion/ challenger metrics for Fortune 100 brands

We Uniquely Measure Value

With our experience in delivering CX across industries & service segments, we work towards evolving and deploying new metrics with specific business KPIs

We Simplify Customer Experience Ecosystem

By incentivizing delivery beyond metrics, we encompass improvements across the customer lifecycle and agent experience

Future Ready & Digitally Empowered Agent 4.0

[24]7.ai has a fully digitalized agent ecosystem that spans from agent onboarding, training environment, compliance monitoring, coaching cycle, to rewards & recognition

We Transform Voice to Digital

We are the right partner to drive Digital CX innovation into all of Voice, Chat & Messaging operations to enhance customer journeys across channels

Center of Excellence Modeling

[24]7.ai operationalizes new delivery frameworks and thought leadership to flex to new service models based on how customers are changing the way they connect with enterprises

Our CX Offerings

Our Call Center Success

Case Studies

Bridging the Gap: How [24]7.ai Achieved Chat Support Resolve Rate Parity for a Leading Telecom Provider

Read More
Case Studies

Telecom Leader Achieves 96% SLA Resolution with Dedicated Support Model for Tier 2 Tech Support

Read More
Case Studies

From Decline to Dominance: How [24]7.ai Boosted Chat Sales by 78% for a Leading Electronics Retailer

Read More
Blogs

7 Ways to drive business success with BPO metrics and KPIs

Read More
Blogs

Agent empowerment at the Frontline of a Strong Omnichannel Strategy

Read More
Blogs

Leveraging Contact Center Solutions to Achieve Scalability in Operations

Read More
Thought Leadership

Campaign Management

Read More
Thought Leadership

[24]7.ai BPO Solutions

Read More
Thought Leadership

Voice Excellence in India

Read More

Frequently Asked About Our Call Centers In India

Our call centers in India train and operate a highly-skilled workforce who have experience in supporting customers for over 100 brands across different geographies and industries. These teams are cost-effective and work round the clock enabling companies to easily run their support operations.

[24]7.ai has a strong presence in the United States for providing a reliable, professional and cost-effective call center outsourcing solutions from India. With 25+ years of experience and expertise across 10+ industries, our team can deliver seamless experience for your customers.

Yes. We have offices in Bengaluru, Hyderabad and Shillong housing over 10,000+ certified call center professionals. Our teams in India has a strong ecosystem and infrastructure to support high volume organizations.

Yes. Our agents undergo comprehensive and rigorous training to ensure they provide the highest level of customer service. Our training programs are designed to equip agents with the necessary skills, product knowledge, and communication techniques to handle various customer inquiries effectively.

Yes, we have a robust infrastructure and extensive presence to support businesses of all sizes in the United States. Our teams are equipped to provide multilingual support 24/7, giving companies the flexibility to choose the team size they need, in any time zone they prefer.

Call Center in India Offering Comprehensive Solutions to Clients in the US, Canada and Australia

[24]7.ai has state-of-the-art call centers located in India, a strategic hub for delivering world-class customer support and business process outsourcing (BPO) services to clients across the United States, Canada, Australia, and other global markets. With a strong emphasis on quality, efficiency, and customer satisfaction, our agents and professionals are qualified to meet the dynamic needs of today’s global businesses.

At the heart of our success lies a simple philosophy: Your customers are our customers. We believe in forging long-term partnerships by aligning our expertise with your goals and vision. With a dedicated account management team, detailed performance metrics, and regular feedback loops, we ensure transparency, accountability, and continuous service improvement.

Why [24]7.ai
End-To-End CX Management
[24]7 Engagement Cloud
[24]7 CX Services

Meet our call center and BPO services team in India supporting customer across the globe

Explore Our Team
Explore More