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[24]7.ai

[24]7.ai Agent Assist

Boost Agent Productivity & Reduce MTTR with AI-Powered Guidance

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What is [24]7.ai Agent Assist?

[24]7.ai Agent Assist functions as an AI-powered copilot, delivering real-time support to contact center agents through contextual recommendations, automation of routine tasks, and enhanced response accuracy. It accelerates issue diagnosis, shortens training cycles, and promotes consistency across all customer interactions. Whether managing expanding support teams or addressing complex inquiries, Agent Assist ensures each customer engagement is efficient, precise, and effective.

Core Capabilities of Agent Assist

Accelerate resolution times and maximize agent efficiency with precision-engineered, real-time AI support for enterprise-scale operations.

Real-Time Guidance

Empower agents with live prompts, suggested responses, and next-best actions based on customer context, sentiment, and intent.

Automated Summarization

Reduce after-call work with AI-generated call summaries that are clear, accurate, and instantly logged into your CRM or ticketing system.

Context-Aware Suggestions

Leverage natural language understanding to offer timely, relevant recommendations from knowledge bases, FAQs, and prior cases.

Seamless CRM & Platform Integration

Connect effortlessly with leading CRM systems and support platforms to maintain full context across every interaction.

Smart Workflow Automation

Automatically fill forms, trigger backend processes, and handle repetitive tasks so agents can focus on solving high-value problems.

Continuous Learning

Improve over time with AI that learns from real interactions, optimizing recommendations and adapting to your evolving business needs.

Key Features of Agent Assist

Delivering real-time AI insights to enhance agent decision-making and accelerate issue resolution.

Real-Time Agent Assist

Real-Time Agent Assist

AI-driven support to listen, understand, and guide agents live during conversations.

Auto-Summarization

Auto-Summarization

Automatically draft concise summaries for tickets and customer histories.

Knowledge Base Surfacing

Knowledge Base Surfacing

Dynamically fetch relevant knowledge articles based on context and query.

Intelligent Automation

Intelligent Automation

Trigger backend workflows, fill fields, and resolve simple tasks autonomously.

Integrated Learning Loop

Integrated Learning Loop

Leverage feedback from agents and performance data to continuously train the AI for better support.

Enhancing Contact Center Efficiency Through Agent Assist Integration

Seamless integration with the existing contact center infrastructure, enhancing capabilities without disrupting operations.

Unified Agent Workspace

A single, AI-powered interface that unifies voice, chat, and email to provide agents with real-time support across all channels.

Multimodal Support with [24]7 Active Share

Enable agents to co-browse, share interactive content, and resolve issues visually, without disrupting live calls.

Real-Time Performance Monitoring

Track MTTR, resolution rates, agent usage, and more through intuitive dashboards supporting agile decision-making.

Primary Benefits of Agent Assist

Improving agent performance, operational efficiency, and customer experience with AI-powered assistance.

Reduce MTTR

Provide relevant information instantly to help agents resolve issues faster and more efficiently.

Boost Productivity

Minimize manual effort with automated workflows, guided responses, and post-call summarization.

Increase Accuracy and Consistency

Deliver real-time suggestions ensuring every agent provides accurate, on-brand answers.

Accelerate Onboarding

Shorten ramp-up time with AI-driven knowledge delivery, live guidance, and embedded coaching.

Enhance Customer Satisfaction

Deliver faster resolutions, lower handling time, and consistent responses with AI that guides agents in real time and automates routine tasks.

Ready to Elevate Customer Satisfaction?

Transform your contact center with [24]7.ai Agent Assist to boost agent productivity, reduce resolution times, and deliver consistently better customer experiences.

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Talk to our experts