A leading American telecom provider partnered with [24]7.ai to support wireless and broadband customers through chat — handling billing, device, and technical queries while also driving sales. Although agents excelled in service, many struggled to convert interactions into sales due to low confidence in pitching and objection handling.

[24]7.ai introduced a dedicated Sales Coach Program, a Targeted Coaching Framework for underperformers, and close client collaboration for ongoing updates and training. Within five months, the team achieved 127.6% broadband and 111.9% wireless sales attainment, ranking #1 in Mobility Sales & Service for three months. The initiative transformed service agents into confident sales performers and strengthened [24]7.ai’s position as a top partner.

The chat-assisted sales program achieved 127% broadband and 112% wireless growth in just five months, showcasing strong conversion performance. Real-time coaching and structured training improved agent confidence, driving consistent sales outcomes. The initiative positioned [24]7.ai as a top-performing partner in Mobility Sales & Service.