Senior Enterprise Account Manager – Account Director – AI and Outsourcing

Job Description:

We’re hiring an experienced Account Director – Telecom to manage key accounts partnering with [24]7.ai across outsourced customer care and sales. The ideal candidate understands telecom operations and the technologies required to deliver high-quality service, including Conversational AI, analytics, and modern contact center solutions. This role requires daily orchestration of complex, multi-stakeholder relationships, blending BPO delivery with technology-led transformation.

Travel required: approximately ~15-25%

Reports to: Chief Customer Officer

Core Requirements:

• 5+ years working/managing large telco relationships in the outsourcing industry
• Experience coordinating global delivery (labor law basics, data/privacy, transition/ramp)
• Strong commercial acumen: pricing levers, SLA/penalty constructs, term sheets, and negotiation
• Effectively lead complex sales in contracting, deployment and adoption
• Excellent written/oral communication; C-suite presence

Responsibilities:

• Act as the primary conduit between operations and technical services for the customers and Leverage executive networks to open doors and find ways to creatively change the conversation with [24]7 solutions
• Develop and perform strategic prospecting to expand relationships
• Run RFP/RFI/RFQ cycles end-to-end; drive exec alignment and win themes
• Partner with delivery centers to validate staffing models, ramps, and risk plans
• Forecast with precision

What Success Looks Like

• 90 days: Develop client relationships and establish clear communications as a trusted advisor
• 180 days: Identify opportunities to expand the relationships.
• 12 months: Grow the existing relationship revenue by 10%

Compensation & Benefits

• OTE: Highly competitive, with accelerators for over-attainment
• SPIFFs for strategic product mix and multi-region deals
• Equity eligibility (role-dependent), plus standard benefits.