Here's how we stay the leader in conversational AI, messaging, and voice solutions.
As consumers increasingly opt to engage with retailers and brands via chat, firms must ensure that customer experiences are efficient, effective, and effortless.
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To deliver satisfying customer experiences, you have to combine human insight (HI) and artificial intelligence (AI). By playing to the strengths of each, you’ll enhance customer interactions and control company costs.
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Join this webcast in partnership with CMSWire to learn how CX leadership has evolved, and what our recent research exposes about the difference between centralized and decentralized CX organizational structures.
Learn MoreIn the realm of CX, most vendors are either experts at people or technology—but not both. That’s where [24]7.ai is different. We started out as a contact center leader and built over two decades of operational success into our CX-centric technology solutions. We understand both sides of the coin, and that insight makes a measurable difference to the performance and results we deliver for leading global brands. Learn More.
See our industry accolades and learn how [24]7.ai became a leader in conversational AI, messaging, and voice.
In Forrester’s evaluation of the emerging market for digital-first customer service, we identified the 13 most significant providers.
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[24]7.ai named a Leader in Opus Research’s annual assessment of the top Intelligent Assistant solution providers delivering conversational AI.
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Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture.
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The Age of Intent
Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?
P.V. Kannan shares his expertise on how and why virtual agent experiences succeed—or fail. Using real life examples, he explains how to architect key information systems, overcome corporate resistance and bad practices, and analyze customer journeys to make virtual agents maximally effective.
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