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AI Products and Solutions for a Personalized Customer Experience

With the leader in AI-powered digital and voice automation

Why Choose [24] DISH Success Story

What’s new

Here's how we stay the leader in conversational AI, messaging, and voice solutions.


Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants (2021)

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Fraud Proofing your Customer Contacts in Work From Home Interactions

COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

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The CX Reality Check

Nearly 1 in 3 businesses have lost customers in the past 6 months because the support they deliver isn’t cutting it. Is it time to reassess how well your customer support performs?

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The Total Economic Impact™ Of The [24] Engagement Cloud

See how Forrester Consulting study describes our typical customer’s journey and analyzes the benefits and costs of using [24] Engagement Cloud.

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Our customers

The Age of Intent The Age of Intent

The Age of Intent

Using AI Products to Deliver a Superior Customer Experience

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs? 

P.V. Kannan shares his expertise on how and why virtual agent experiences succeed—or fail. Using real life examples, he explains how to architect key information systems, overcome corporate resistance and bad practices, and analyze customer journeys to make virtual agents maximally effective.

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Conversational commerce designed for your business

Seamlessly engage with your customers across voice and messaging channels with conversational AI that improves your brand Net Promoter Score (NPS), grows revenue, and lowers operating costs.

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The Rise of the Happy Customer


Industry recognition

See our industry accolades and learn how [24] became a leader in conversational AI, messaging, and voice.

  • UN Women 2020 Asia Pacific WEPs Awards

    UN Women 2020 Asia-Pacific Women Empowerment Principles (WEPs) Awards for India (COVID-19 category)

    The 2020 Asia-Pacific WEPs Awards, sponsored by WeEmpowerAsia, a joint program of UN Women and the European Union, is the first regional awards initiative that encourages, values, and recognizes the efforts of individuals and businesses to promote gender-inclusive cultures and gender equality.

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  • “Best Workplaces in IT and IT-BPM” - India by Great Place to Work® 2020

    “Best Workplaces in IT and IT-BPM” - India by Great Place to Work 2020

    Great Place to Work® Institute’s methodology is considered as gold standard of defining great places across business, academia and government organizations and we are among one of them.

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  • Great Place to Work Certification

    Great Place to Work Certification

    The Great Place to Work® certification is one of the most prestigious achievements for any organization worldwide. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture.

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Explore [24] Products and Solutions

Our products combine AI and human insight so you can anticipate and resolve customer issues quickly and efficiently. Our agent services are best in class.

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Engagement Cloud

[24] Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

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Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

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Professional Services

Design Services provide customers with time saving techniques for the best user experiences. Our customizable approach alleviates the worry about the performance or user experience. We provide an end-to-end design program that can range from consultation and support to a complete turn key service.

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Self-service interactions/year


Patents and patent applications


Virtual agent inquiries/year