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How — And Why — The CX World Is Moving To AI Assistants.
Let’s dive into some of the important ethical issues around designing chatbot…
Celene Osiecka Sr. Director, Conversational Design
Armed with the latest natural language processing (NLP) technologies, companies…
Raghu Suram Senior Product Manager, Artificial Intelligence
One silver lining from the pandemic: It showed enterprises just how powerful…
Leslie Feldman Content Marketing Manager
Recently, I was on a panel hosted by Brian Cantor, CCW Digital principal…
Monti Becker Kelly SVP, Customer Engagement and Strategic Accounts
As I recently wrote (“Personality is Not Optional in Chatbot Design”), every…
“No response is a response. And it’s a powerful one.” That adage’s sentiment is…
In a bid to stay on the right side of public opinion and protect their brand…
John Sandwick Digital Advertising Practice Lead
We are on the brink of the next technological disruption that will…
Nidhin Varghese (NV) Practice Director, Digital Transformation