7.ai named a Leader for its deep industry capabilities and highly attractive product and services.
AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Six must-have components for a modern IVR.
With the June 2021 release of 7.ai Engagement Cloud™, we doubled down on…
Senior Director, Product Management
Every algorithm is only as good as its data. And that data must be continually…
Senior Vice President, Data Science
Many forward-thinking companies are turning to virtual agents to contain costs…
Chief Technology Officer
As the charts below make clear, retail’s strong move to online sales at the…
Director, Strategic Insights
We didn’t hesitate when we were invited to participate in Google’s Business…
Quality Assurance Lead
Since the September 2020 launch of our industry-leading Conversational AI…
Vice President, Voice Commerce
I recently moderated a panel discussion, now available on demand, titled “How…
Monti Becker Kelly
SVP, Customer Engagement and Strategic Accounts
We find that using 7.ai™ Agent Assist, a feature of 7 Digital Assist™,…