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Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Engaging the ‘new’ employee With companies making decisions on who to bring back to the office and who to let work…
Candy King Vice President - Strategic Accounts
Navigating the new normal Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.
By Monti Becker Kelly Chief Sales Officer
Although it might sound like an “over-expected criteria” to consider your BPO (business process outsourcing) agents to…
John Monaghan Vice President, Account Management
What’s the single most-effective action you can take to improve the customer experience? Centralize customer experience…
Harry John SVP Cloud Customer Success
In May I attended the all-virtual Women in Voice (WiV) 2022 Summit and participated in a panel discussion titled “Meet…
By Celene Osiecka Sr. Director, Conversation Design
It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO…
Every few months we like to see what conclusions we can draw from the results of the biweekly polls we’ve been running…
By Leslie Feldman Content Marketing Manager
