[24]7.ai named a Leader for its deep industry capabilities and highly attractive product and services.
[24]7.ai named a Leader in Opus Research’s annual assessment of the top Intelligent Assistant solution providers delivering conversational AI.
Six must-have components for a modern IVR.
In a previous blog, “AI for Contact Centers = Better Customer Experiences,” I…
Emil Xavier Product Manager, [24]7 Assist
Customer support agents, new and seasoned, need constant education and training…
Let’s dive into the migration capabilities of WYSIWYG editors CKEditor 5 and…
Eugene Kovalov Staff Software Engineer
Because voice is the costliest channel, contact centers are under constant…
Sarika Prasad Senior Product Marketing Manager
Welcome to the second post in a blog series sharing insights from a panel…
Nidhin Varghese (NV) Director, Digital Practice Lead
With more than 60 percent of contact center fraud cases originating in the IVR…
Enterprise agents spend roughly one-third of their workday toggling between…
Many customers still prefer to pick up the phone when they need help—…
John Gaffney Vice President, Voice Commerce
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