AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of 7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Six must-have components for a modern IVR.
I want to share the results of the 7.ai™ Hackathon 2021—15 innovative…
Director, Innovations and Partnerships
Customer engagement traffic for our Travel and Hospitality clients has swelled…
Director, Strategic Insights
Well begun is half done, so goes the proverb, and I’m not here to argue with it…
Nidhin Varghese (NV)
Director, Digital Practice Lead
To gauge the impact of our products, we regularly review their activity and…
Business success today requires a laser-like focus on customer experience (CX…
SVP, Digital Transformation Strategy
With the June 2021 release of 7.ai Engagement Cloud™, we doubled down on…
Senior Director, Product Management
Every algorithm is only as good as its data. And that data must be continually…
Senior Vice President, Data Science