- Why [24]7.ai
- Products
[24]7 Engagement Cloud, an AI-powered omnichannel CX platform, equips you to excel at every stage of the customer journey, from the very first interaction to building enduring relationships. A complete package that helps you acquire new customers, nurture existing ones, and drive long-term retention – all on a single, unified platform.Discover how our platform empowers customers, agents and contact center leaders to deliver exceptional CX: - Services
AI-Driven CX That Delivers
Transform your CX strategy with AI-driven intelligence. Combine passionate CX brand ambassadors, predictive analytics, and intelligent automation to cultivate loyalty, craft unforgettable customer experiences, and deliver measurable business impact at scale.
- Solutions
End-To-End CX Management
Explore by Use Case
US Retailer Transforms CX with [24]7.ai Managed Customer Engagement
Gold Awards at US Customer Experience Awards, 2024
- Company
Explore [24]7.ai
Explore Locations
- Insights
- Careers
Work @ [24]7.ai
Work Locations
- Product Login and Support
- Contact Us
Security & Compliance Specialist
- Bangalore, India |
- Full-time |
- Experience:6 / 6+ Years
Job Details
Skill required: Audits and compliance management
Qualifications: Bachelor/Master of Science degree. Computer Science, Engineering, Telecommunications or management degree(would be advantage)
Years of Experience: 6 / 6+ Years
Job Description:
This role oversee the development, evaluation and implementation of governance, risk and compliance
This role provides operational and conformance checking of information security implemented. The role will undertake specific audits tasks directly and will work with identified stakeholders to ensure that audit lifecycle is in compliance.
Additionally, this role will undertake regular conformance checking tasks to ensure compliance is met to acceptable security levels in different audits.
This role will also undertake a number of critical asks and requests from security projects which manages to successful delivery of projects and the associated resources.
Further, this role will work with all departments across Technology, Business and Third Party vendors/partners and manages inter-dependencies / work-streams and across multiple projects to ensure that Projects are delivered on time:
- Provide consulting services for Technology & Business team for Audit Security process and implementation of controls
- Define Security assessment scope, requirements, time lines and goal
- Pro-actively reviews all gaps found on audits related to systems and types of access controls on various risks like Cyber Threats, Data Security and compliance and communicate for timely actions to mitigate them.
- Hands-on experience in fit-out projects and facility equipment procurement
- Should have acumen to prepare for negotiation and excellent negotiation skills, stakeholder management and continuous improvement mind set.
- Supports in managing all type of internal and external InfoSec audits (end to end), status of Security assessment, Report Observations and remediation with all the agreed timelines.
- Works with end customer SPOC to ensure all the desired requirements are delivered by liaising with all the business stakeholders.
- Delivers Security Assessments projects on time, and at the expected quality, have root- cause analysis with clear action plan and obtain sign-off with all relevant parties.
Preferred Skills
- Ensure the organization complies with local, federal and international regulatory and legal requirements
- Stay up to date on all major privacy and data protection laws, GDPR, CCPA, DPA, PIPEDA etc
- Experience in handling various Security Assessments, regulatory requirements but not limited to PCI- DSS, ISO27001, ISO9001, GDPR, CCPA, SOC2 and privacy shield.
- Practical understanding of security standards, Processes and risk frameworks
- Has good understanding of audit frameworks and various datasheet involved in preparing for the external audits
- Knowledge of current industry best practices and standards, local/international security and compliance guidance.
- Broad, and commensurately high-level knowledge of Security technology, such as: PKI, firewalls, access management, encryption, IDS & IPS, Cyber threats, encryption, and identity management.
- Strong time management, communication and prioritization skills.
- Ability to work with Technical and Non- Technical business owners.
- Practical understanding of security processes and risk frameworks.
- Partners with External consultants/ internal stakeholders on Regulatory Changes to ensure regulatory changes are added within the system of record.
- Drive integration with Compliance teams aligned to Business Units for all the related audits (end to end)
- Knowledge of current industry best practices and standards, local/international security and compliance guidance.
- Conducting deep dives into specific areas of focus based on Risk and Regulatory priorities as and when needed.
- Proficiency in reviewing and assessing process flows to detect potential risks, deficient controls, duplicated effort, extravagance, and fraud, non-compliance with laws, regulations, and management policies.
- Partners with other Operations Managers to ensure timely and effective delivery for all audit requirements.
- Contribute to the Group ISMS content development, maintenance and maturity.
- Take the interface between custom authorities and colleagues/partners on customs Audits
- Drive matrixed project planning and execution to deliver and sustain privacy complianc
Required Qualification:
- Bachelor/Master of Science degree. Computer Science, Engineering, Telecommunications or management degree(would be advantage)
- 6 / 6+ years’ experience in audits and compliance management
- Excellent planning, multi-tasking, organization and problem solving skills.
- Knowledge of certifications and framework like NIST, HIPAA, ISO 27K, PCI-DSS and SOC2
- Excellent communication skills.
- Hold certifications like ISO9001, ISO 27001 and Green belt(added advantage
Beware of Fake Employment Offers!
It has come to our notice that certain unscrupulous elements are deceiving candidates in the name of [24]7.ai, asking for money, promising jobs and taking security deposits for laptops. Please note that [24]7.ai does not solicit any monetary or non-monetary exchange for employment from candidates who wish to apply or have applied for a job with us online or otherwise. We strongly advise you not to fall prey to these malpractices. In case of any such incidents, please report immediately to Notify@247.ai