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[24]7.ai

CX Launchpad

Contact Center-in-a-Box for Mid-Sized Companies

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CX Launchpad: Tailored for Growth

Designed for fast-growing brands that demand proof before scaling, our performance-driven solution-in-a-box proves what works and then scales it to drive measurable CX and revenue impact.

Launch in 10 days with
30 brand ambassadors
Achieve 10%+ higher results than your existing setup
See measurable ROI within 90 days
Operate on a fixed-price model with defined milestones
Validate performance, then scale
GenAI Foundation level training—at no additional cost

How We Drive Faster Time-to-Value

A proven performance-led CX model that aligns the right talent, channels, and analytics, to help brands improve KPIs, reduce risk, and scale confidently.

Customer Care

Inbound support, issue resolution, and account management.

Back Office Operations

Email processing, data entry and maintenance, and case management.

Sales Support

Service-to-sales conversion, appointment setting, order support, and cross-sell and upsell assistance.

Technical Support

Level 1 and Level 2 troubleshooting and resolution.

Delivery Across Channels

Voice, chat, email, and messaging, supported by bilingual agents.

Consult & Diagnose

Assess baseline performance, costs, friction points, and define measurable improvement targets.

Design the Scorecard

Co-create a weighted KPI framework aligned to efficiency, CX, resolution, and revenue goals.

Launch in Live Production

Deploy in parallel with your current operations and identical conditions with real-time analytics and AI monitoring.

Rank & Reallocate Volume

Compare and rank, and scale volume to top performers while driving continuous improvement.

Security & Compliance

Secure your brand with enterprise-grade data governance, robust privacy controls, and full compliance with industry standards.

Gen AI Simulation & Training

Use Gen AI-powered simulators to replicate realistic customer interactions and accelerate agent readiness across channels. Improve knowledge retention, confidence, and performance before handling live interactions.

Proven Outcomes

Across structured programs, we consistently deliver measurable impact in 90 days:
30%
Reduction in Cost-per-contact
10%+
Performance Lift vs. Incumbent
80%
Faster Time-to-Readiness with GenAI Training

Why Choose [24]7.ai

We don’t just manage CX. We engineer performance.

Future-Ready Operations

Scale talent, automate workflows, and drive measurable outcomes through an AI-powered operating model and Agent 4.0 ecosystem.

Best-in-Class Leadership

Strengthen succession and frontline performance with JetSet, our proprietary leadership readiness framework.

Performance by Design

Drive consistent outcomes with ACE, our proprietary framework that integrates hiring, training, goal, performance management, and coaching.

Immersive Training

Accelerate real-world readiness with GenAI-powered simulations embedded across the training lifecycle.

Frequently
Asked Questions

CX Launchpad is a performance-driven CX solution built for fast-growing brands that want proof before committing to scale. It allows you to launch quickly, validate measurable improvements against your current setup, and confidently expand based on real performance data, not assumptions.

Unlike traditional outsourcing, CX Launchpad is built on a structured and proven performance-led CX model . We don’t just take over operations; we demonstrate measurable performance improvements in live production through a shared KPI scorecard. You validate results first, then scale volume based on performance, ensuring accountability from day one.

We deploy in live production under identical conditions and measure performance through a co-designed weighted scorecard. Results are benchmarked across cost, resolution, CX, and revenue metrics delivering measurable ROI within 90 days before scaling volume.

CX Launchpad operates on a fixed-price model with clearly defined milestones and governance. You validate performance before reallocating or scaling volume, ensuring investment is tied directly to measurable outcomes. Enterprise-grade security and compliance standards protect your brand throughout.