Grow and Retain Customers with Digital Customer Engagement

Acquire New Customers

Drive incremental customer acquisition by approaching prospects based on their intent and propensity to apply. Guide with self-service or assisted-service during every stage of acquisition including product recommendations and the online application process.

Deepen Relationships

Reduce customer attrition and costs. Deepen relationships with contextual cross-sell offers during the new account activation and onboarding process. Promote digital adoption to increase account setup, downloading mobile apps, setting alerts and other online activity.

Improve the Customer Experience

Create differentiated experiences by using prediction to help more customers self-serve successfully. Improve customer relationships further with proactive alerts—such as card fraud—in both inbound and outbound calls, preserving context across all channels.

This is the first time a seamless integration across multiple channels has been done well.

— Sr. Executive at a Global Financial Services Leader