Chatbots for Conversational Banking

Digitally transform to support your customers and strengthen your bottom line.

From retail banking to applying for loans, activating credit cards to reporting fraudulent activity, financial consumers think digital first. Meet your customers where they are and upgrade the digital customer experience with real-time SaaS customer engagement technology that will help you build revenue, drive satisfaction and retention, and lower servicing costs.

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Real-world Results That Speak For Themselves

+15%

Increase in self-service rate

>90%

CSAT across all LOBs

$980M

Total reduction in servicing costs

+13%

Increase in credit card acquisition

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[24]7 Predictive Search Bidding
Delight Financial Consumers

Financial consumers are goal oriented. Connect them with chatbots on digital and voice channels to deliver the same outstanding customer experience across all touchpoints.

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[24]7 Personalization
Deliver Differentiated Experiences

From personal banking to collections, leverage 200+ pre-built financial intent models with integrated artificial intelligence to upgrade your customers’ digital service experiences.

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[24]7 Predictive Chat
Personalize and Predict Consumer Intent

Move beyond interacting. Use data and predictive analytics to gauge sentiment, anticipate consumer intents, and personalize the experience for greater meaning and profit.

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  • Acquisition
  • Servicing
  • Collections
  • Grow Financial Customers

    Build Revenue

    Your consumers want to feel confident and in control. Engage them simply with chatbots and intelligent voice and digital automation tools to handle basic queries such as “best way to pay off debt,” “best savings account,” and “best mortgage options” in the channel of their choice, anytime and anywhere. They get quick and efficient answers. You free up your agents to offer advice on more complex customer enquiries.

    Mortgage Loan Acquisition

      Credit Card Acquisition

  • Service Financial Customers

    Simplify Their Journeys

    Consumers want to complete their transactions seamlessly. Manage routine enquiries with chatbots to offer the right assistance at the right time and in real time across all channels and devices. Whether they’re looking to pay bills, check application status, or stop payments, make their journey more meaningful and convenient.

    Make a Payment

    Credit Card Balance Transfer

  • Protect your Customers

    Increase Loyalty

    Security and Fraud Prevention are an ongoing concern for your customers. Deploy proactive alerts on high-value banking journeys, such as Fraud Alerts and Charge Verification to protect you and them. Your customers can easily and visually confirm charges or be seamlessly connected to an agent with a few clicks on their phone. Now that’s peace of mind.

    Review Charges

         Proactive Fraud Alert

This is the first time a seamless integration across multiple channels has been done well.

Sr. Executive at a Global Financial Services Institution

Featured Resources

eBook: Your Best Agent Is a Chatbot

Everything you should know about chatbots for customer engagement.

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On-Demand Webinar: Brett King & [24]7.ai: AI Advisors in the Augmented Age

Learn how the Augmented Age will allow banks to provide advice to customers the same way an advisor or clerk could.

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Success Story: Huntington Bank

Huntington chose [24]7.ai to address the needs of its customers, agents, and branch employees.

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ADDITIONAL RESOURCES
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Pay for Results, Not Technology