Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic
Predictive AI helped the global financial industry transform an operationally intensive service delivery model to one that is smart and built around self-service solutions. A higher share of AI-based, self-service solutions helps customers get tasks done without the rigors of navigating a manual process (translating to customer satisfaction). It also helps enterprises save on human capital, and therefore improve the bottom-line.
The [24]7.ai customer engagement ecosystem ensures seamless integration, simple escalation, and effortless journeys, making it easy for banking customers to connect with financial service organizations. [24]7.ai conversational AI includes 200+ prebuilt financial intent models that anticipate what customers want to get done, and self-service technology that allows customers to resolve issues on their own. Customers can switch channels when desired without losing the context of the conversation.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
Learn MoreA Multinational Financial Services Corporation
After the corporation introduced a [24]7.ai conversational AI solution, 95% of users rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.
Large Canadian Chartered Bank
One of Canada’s largest chartered banks introduced an intelligent chatbot (virtual agent) and saw email volume immediately decrease by 50% and then drop another 23% throughout the first year. Phone calls decreased by 25%.