The 7.ai customer engagement ecosystem ensures seamless integration, simple escalation, and effortless journeys, making it easy for banking customers to connect with financial service organizations. 7.ai conversational AI includes 200+ prebuilt financial intent models that anticipate what customers want to get done, and self-service technology that allows customers to resolve issues on their own. Customers can switch channels when desired without losing the context of the conversation.
Better customer engagement across all touchpoints at a lower cost means increased profitability and higher customer satisfaction.
A Multinational Financial Services Corporation
After the corporation introduced a 7.ai conversational AI solution, 95% of users rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.
Large Canadian Chartered Bank
One of Canada’s largest chartered banks introduced an intelligent chatbot (virtual agent) and saw email volume immediately decrease by 50% and then drop another 23% throughout the first year. Phone calls decreased by 25%.
7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.
7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.
7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.
7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.