Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic
Predictive AI helped the global financial industry transform an operationally intensive service delivery model to one that is smart and built around self-service solutions. A higher share of AI-based, self-service solutions helps customers get tasks done without the rigors of navigating a manual process (translating to customer satisfaction). It also helps enterprises save on human capital, and therefore improve the bottom-line.
The [24]7.ai customer engagement ecosystem ensures seamless integration, simple escalation, and effortless journeys, making it easy for banking customers to connect with financial service organizations. [24]7.ai conversational AI includes 200+ prebuilt financial intent models that anticipate what customers want to get done, and self-service technology that allows customers to resolve issues on their own. Customers can switch channels when desired without losing the context of the conversation.
Seamless integration, simple escalation and effortless journeys for Financial Services customers.
Your customers want to feel confident and in control. You want to free up your human agents to engage on complex customer inquiries. Chatbots and intelligent voice and digital automation tools easily handle basic queries such as “best type of account,” “best credit card,” and “best mortgage options” in the customers’ channel of choice, anytime and anywhere. They get quick and efficient answers. You get more satisfied customers and higher revenues.
Consumers want to onboard and activate their services quickly. Proactively remind your new customer to activate with a text message. Once a user has logged in to their account, [24]7 AIVA artificial intelligence technology understands consumer intent and proactively provides a prompt for card activation, along with other services. This experience promotes digital adoption, deepens the relationship and drives cost savings.
Consumers want to complete their transactions seamlessly. Offer the right assistance at the right time and in real time across all channels and devices so your customers can manage routine inquiries with simple FAQ chatbots via [24]7 Answers or engage with more sophisticated AI-driven chatbots via [24]7 Conversations. Whether they’re looking to pay bills, check application status, stop payments, or any number of services provided, with [24]7.ai you make their journey more meaningful and convenient.
[24]7.ai wants to ensure rewards, fraud prevention and complaint management programs are working for you. Security and fraud prevention are ongoing concerns for customers. With [24]7.ai solutions you can deploy proactive alerts on banking journeys, such as fraud alerts and charge verification for optimal protection. Customers can easily and visually confirm charges or be seamlessly connected to an agent with a few clicks.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
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A Multinational Financial Services Corporation
After the corporation introduced a [24]7.ai conversational AI solution, 95% of users rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.
Large Canadian Chartered Bank
One of Canada’s largest chartered banks introduced an intelligent chatbot (virtual agent) and saw email volume immediately decrease by 50% and then drop another 23% throughout the first year. Phone calls decreased by 25%.
Case Study
Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic
Case Study
US Credit Card Issuer Speeds Processes, Boosts Revenues, with [24]7 Active Share
[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
![Financial Services Organization Saves $1B with [24]7 Voices](/sites/default/files/styles/362x223/public/image/content/success_story/cs-large-financial-services-company-thumbnail.jpg)
