Bring AI and insights into your healthcare customer experience CX
The healthcare industry is more complex than ever, and connecting patients with the information and services they need can be challenging—but it’s crucial to providing the consumer-like experiences people have come to expect. That means letting patients choose their channel, making self-service an option, and delivering experiences that are efficient, effective, and satisfying. To make it easy for patients to get what they need without hiring an army of support agents, you need AI-powered solutions built for healthcare needs.
7.ai combines industry-leading conversational AI with over 20 years of experience making customer engagement better across digital and voice channels. We blend machine automation and human insight to streamline interactions, control costs, and improve Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores. Our build once, deploy anywhere model lets you extend the value of your CX investment and scale easily to meet your customers on the channels they prefer. Plus, we have the unique ability to seamlessly transfer conversations to a HIPAA compliant channel to discuss health information securely. 7.a is the partner you can trust to bring the power of AI to your patient engagement—right now, and into the future.