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AI in Telecom

Telecom intelligence delivers positive sales and service experiences in real time.

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Telecom AI provides connected, omnichannel experiences

To create maximum value as you prioritize and optimize the customer experience (CX), you need the right intent-driven and AI-enhanced engagement strategy.

Telecom customers think digital first whether comparing carriers or reaching out for billing inquires or tech support. Meet your customers where they are with a [24] conversational AI solution that boosts satisfaction and reduces churn. [24] provides connected, omnichannel experiences so your customers engage in a single, integrated conversation across devices and digital channels, and are seamlessly routed to live agents when expert advice is needed. Get started quickly with 300+ prebuilt intent models that make interactions easy, efficient, and consistent.


Deliver personalized, relevant, and contextual experiences


Customer Acquisition

  • Product research and comparison
  • Bundling offers
  • Order and cart checkout
  • Intent-driven sales or service journeys
  • Store location information

Retention and Loyalty

  • Billing questions
  • Shipping status
  • Technical support
  • Refunds and cancellations
  • Account maintenance

Optimization and Cost Reduction

  • Increase self-service rates across all channels
  • Increase first contact resolution
  • Minimize contacts per order
  • Lower average handing time with blended AI and live agent experiences
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Make it simple for customers to do business with you

Let your customers make inquiries and transactions using natural language rather than canned phrases. [24] conversational AI easily discerns intent, while seamless interactions make for happy customers and greater profits.


Best Practices

Best Practices

Operationalize Messaging

Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24] can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.

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Work from Home Agent Solutions

As the COVID-19 pandemic began to spread across the world, [24] was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.

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COVID-19 Business Continuity

During the COVID-19 pandemic, [24] has invoked business continuity plans to ensure operations across our contact centers are up and running.

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Telecom intelligence elevates your customer experience

Acquire, retain, and grow telecom customers

Your customers want to feel confident and in control. You want to free up your human agents to engage on complex customer inquiries. Our conversational AI solution handles routine self-service queries, such as “promotions” or “order status,” in the customer’s channel of choice. Deflect contacts from more expensive channels and enable your agents to focus on tough issues that, once resolved, drive greater customer satisfaction and revenues.


Resolve queries quickly and efficiently

Consumers want to complete transactions seamlessly. Whether they’re looking to upgrade plans, pay bills, compare bundles, or make payment arrangements, offer the right assistance at the right time to make their journey easy and convenient. Automating real-time engagement across all channels and devices can increase satisfaction and lower costs, with seamless transfers to a live agent when needed.

Retention & Loyalty

Improve CX and lower costs with self-service

Automate all types of customer journeys. Speed up resolution times and lower costs by proactively offering self-service support on common support journeys, such as, “how do I setup my cable service?” and accepting T&C’s. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Solve the number one telecom customer complaint: having to repeat their issue every time they’re connected to a new agent.

Lower Costs

[24] is the right choice for telecommunication companies

Predict customer intent and connect in real time to guide their purchase

A Leading Telecom Company

Grew sales 20% using [24]7 Conversations to map customer intent and create better customer journeys.

Increase customer retention by personalizing content

A Leading Telecom Company

Increased NPS 11% using [24]7 Conversations to simplify sales and service.

Lower costs by increasing customer self-service across all channels

A Leading Telecom Provider

Saved $6 million in one year using [24]7 Conversations to predict customer intent and personalize self-service.


Telecom Giant Leverages Trusted BPO Partner [24] for Social Media Support Case Study

Telecom Giant Leverages Trusted BPO Partner [24] for Social Media Support

Global Communications Giant Relies on [24]7 Agent Services Case Study

Global Communications Giant Relies on [24]7 Agent Services


Explore our applications & technology

Engagement Cloud

Engagement Cloud

[24] Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

AIVA Conversational AI

AIVA Conversational AI

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.



Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.



[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Agent Services

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.


[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.



Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.

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Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

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[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.