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[24]7.ai

Telecom & Communication

Powering Seamless Connections with Smarter CX

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Deliver Seamless, Always-On Customer Support

Telecom brands are constantly pressured to deliver exceptional customer experiences while managing high call volumes, service outages, and growing expectations for digital-first support. Customers no longer accept slow resolutions or fragmented interactions; they want personalized, always-available service across every channel. This is where [24]7.ai comes in. With 25 years of telecom CX expertise, we provide end-to-end solutions that combine AI-driven automation with skilled agents. Our approach helps telecom providers reduce costs, improve NPS, and deliver seamless, personalized support that builds stronger loyalty and drives long-term business growth.

Success by the Numbers

#1
Vendor Status
83%
NPS Improvement
46 Sec
Voice Interactions Per Year
93.5%
Higher Containment Rates

How We Help Travel & Hospitality Brands

How We Help Travel & Hospitality Brands

How We Help Travel & Hospitality Brands

How We Help Travel & Hospitality Brands

How We Help Travel & Hospitality Brands

How We Help Travel & Hospitality Brands

Grow Smarter, Faster

AI-powered personalized ad targeting helps Travel & Hospitality providers connect with the right audiences, drive new subscriptions, and maximize ROI with every campaign.

How We Help Travel & Hospitality Brands

Deliver a Seamless, Omnichannel Customer Experience

We unify web, mobile, chat, social, and voice so customers enjoy consistent, contextual support without repeating themselves, no matter how or where they engage.

How We Help Travel & Hospitality Brands

Turn Service Interruptions into Loyalty Opportunities

Our AI bots provide real-time updates, proactive outreach, and self-service journeys during outages or issues, minimizing frustration and strengthening customer trust.

How We Help Travel & Hospitality Brands

Make Every Interaction Count and Convert

Our AI-enabled agents use real-time analytics to identify cross-sell and upsell moments, turning service interactions into revenue opportunities across every channel.

How We Help Travel & Hospitality Brands

Scale Smartly with Fluctuating Travel Demand

With data-driven insights, flexible staffing, and automation, we help Travel & Hospitality brands scale during high call volumes and optimize costs in quieter periods—without compromising CX.

End to End Support

  • Customer Acquisitions
  • Activation & Onboarding
  • Device Support
  • Collections
  • Customer Retention
  • Revenue Enhancement
  • Loyalty Programs
  • Account Management
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Guiding the Customer Journey in Telecom

Orchestrate seamless CX in telecommunications to boost customer satisfaction and strengthen customer loyalty

Watch Video

Resources

Blog

The Future of Telecom CX with AI, Automation and Multimodal Journeys

Discover the CX platform facts

Read More
Solution Brief

Performance-Led Telecom CX

Solving the CX Puzzle – Balancing talent, technology and operational expertise for outstanding CX

Learn More
Case Study

Bridging the Gap: How [24]7.ai Achieved Chat Support Resolve Rate Parity for a Leading Telecom Provider

Read More

Ask [24]7.ai

AI and automation handle routine customer queries instantly, understating customer intent and providing always-on support. For instance, AI bots can be used to answer queries on password reset, simple connectivity issues, sim activations, etc. without relying on a live human agent. Additionally, proactive alerts on billing reminders, outage issues, reduce frustration among users. This frees up human agents to handle the more sensitive and complex issues, resulting in streamlined support, improved customer satisfaction and personalized experiences.

Self-service empowers customers to resolve issues quickly, anytime and anywhere. By deploying AI agents across voice, chat, and digital channels, telecom brands can lower call volumes, cut wait times, and provide 24/7 availability. Common self-service options include AI-powered chatbots, voice bots, and searchable knowledge bases – all designed to deliver instant, accurate, and contextual resolutions while enhancing customer satisfaction.

Empowered agents are critical to delivering exceptional telecom customer service. AI-driven tools provide a complete view with unified console, complete customer profiles, interaction history, and contextual insights. Real-time recommendations, intelligent routing, and automated workflows reduce handling time and improve accuracy. This leads to faster resolutions, higher first-call resolution (FCR) rates, and a more consistent, customer-first experience that drives loyalty.
With millions of daily interactions, data is the foundation of telecom customer experience optimization. AI-powered analytics, dashboards, and reporting transform raw interaction data into actionable insights. Telecom providers can identify customer pain points, predict churn, personalize offers, and optimize support operations in real time, ensuring experiences are proactive, contextual, and revenue-enhancing.

Telecom providers can measure the impact of AI-driven CX solutions through key performance metrics such as:

  • Cost reduction from automation of routine tasks
  • Net Promoter Score (NPS) improvements reflecting customer loyalty
  • Customer Satisfaction (CSAT) increases driven by faster, more accurate resolutions
  • First Call Resolution (FCR) gains from AI-assisted troubleshooting and routing
  • Agent productivity improvements through automation and real-time insights

By monitoring these metrics, telecom companies can directly link AI, automation, and self-service investments to tangible business outcomes such as reduced operational costs, stronger customer relationships, and more empowered agents

Let’s Craft the Future of CX Together

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