Telecom

Deliver positive sales and service
experiences in real time.

Provide connected, omnichannel experiences

To create maximum value as you prioritize and optimize the customer experience (CX), you need the right intent-driven and AI-enhanced engagement strategy.

Telecom customers think digital first whether comparing carriers or reaching out for billing inquires or tech support. Meet your customers where they are with a [24]7.ai conversational AI solution that boosts satisfaction and reduces churn. [24]7.ai provides connected, omnichannel experiences so your customers engage in a single, integrated conversation across devices and digital channels, and are seamlessly routed to live agents when expert advice is needed. Get started quickly with 300+ prebuilt intent models that make interactions easy, efficient, and consistent.

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Deliver personalized, relevant, and contextual experiences

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Customer Acquisition

  • Product research and comparison
  • Bundling offers
  • Order and cart checkout
  • Intent-driven sales or service journeys
  • Store location information
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Retention and Loyalty

  • Billing questions
  • Shipping status
  • Technical support
  • Refunds and cancellations
  • Account maintenance
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Optimization and Cost Reduction

  • Increase self-service rates across all channels
  • Increase first contact resolution
  • Minimize contacts per order
  • Lower average handing time with blended AI and live agent experiences
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Make it simple for customers to do business with you

Let your customers make inquiries and transactions using natural language rather than canned phrases. [24]7.ai conversational AI easily discerns intent, while seamless interactions make for happy customers and greater profits.

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Build memorable customer experiences

[24]7.ai is your digital transformation strategic partner. Combine insights from your customer interaction data with our 300+ prebuilt telecom intent models to determine what to automate and when to assist.

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Elevate your customer experience

Acquire, retain, and grow telecom customers

Your customers want to feel confident and in control. You want to free up your human agents to engage on complex customer inquiries. Our conversational AI solution handles routine self-service queries, such as “promotions” or “order status,” in the customer’s channel of choice. Deflect contacts from more expensive channels and enable your agents to focus on tough issues that, once resolved, drive greater customer satisfaction and revenues.

Acquisition

Resolve queries quickly and efficiently

Consumers want to complete transactions seamlessly. Whether they’re looking to upgrade plans, pay bills, compare bundles, or make payment arrangements, offer the right assistance at the right time to make their journey easy and convenient. Automating real-time engagement across all channels and devices can increase satisfaction and lower costs, with seamless transfers to a live agent when needed.

Retention & Loyalty

Improve CX and lower costs with self-service

Automate all types of customer journeys. Speed up resolution times and lower costs by proactively offering self-service support on common support journeys, such as, “how do I setup my cable service?” and accepting T&C’s. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Solve the number one telecom customer complaint: having to repeat their issue every time they’re connected to a new agent.

Lower Costs

[24]7.ai is the right choice for telecom companies

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Predict customer intent and connect in real time to guide their purchase

A Leading Telecom Company

Grew sales 20% using [24]7 Conversations to map customer intent and create better customer journeys.

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Increase customer retention by personalizing content

A Leading Telecom Company

Increased NPS 11% using [24]7 Conversations to simplify sales and service.

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Lower costs by increasing customer self-service across all channels

A Leading Telecom Provider

Saved $6 million in one year using [24]7 Conversations to predict customer intent and personalize self-service.

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Explore our applications & technology

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

AIVA Technology

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.

Operationalize Messaging

247 Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.