Contact Center Services & Solutions For Telecom Providers | 247.ai

Telecom AI provides connected, omnichannel experiences

To create maximum value as you prioritize and optimize the customer experience (CX), you need the right intent-driven and AI-enhanced engagement strategy.

Telecom customers think digital first whether comparing carriers or reaching out for billing inquires or tech support. Meet your customers where they are with a [24]7.ai conversational AI solution that boosts satisfaction and reduces churn. [24]7.ai provides connected, omnichannel experiences so your customers engage in a single, integrated conversation across devices and digital channels, and are seamlessly routed to live agents when expert advice is needed. Get started quickly with 300+ prebuilt intent models that make interactions easy, efficient, and consistent.

Deliver personalized, relevant, and contextual experiences

Customer Acquisition

Customer Acquisition

Product research and comparison
Bundling offers
Order and cart checkout
Intent-driven sales or service journeys
Store location information

Retention and Loyalty

Retention and Loyalty

Billing questions
Shipping status
Technical support
Refunds and cancellations
Account maintenance

Optimization and Cost Reduction

Optimization and Cost Reduction

Increase self-service rates across all channels
Increase first contact resolution
Minimize contacts per order
Lower average handing time with blended AI and live agent experiences

Make it simple for customers to do business with you

Let your customers make inquiries and transactions using natural language rather than canned phrases. [24]7.ai conversational AI easily discerns intent, while seamless interactions make for happy customers and greater profits.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Best Practices

Embrace continuous improvement and adaptability as cornerstones of business success.

Operationalize Messaging

Messaging is profoundly changing the way consumers interact with businesses. Learn how [24]7.ai can help you improve customer satisfaction and strengthen loyalty by using conversational AI to make messaging a key part of your operation.

Hybrid Support

Our expertise and best-in-class hybrid work solutions ensure your business stays agile during crises, seasonal fluctuations, and unexpected events.

Telecom intelligence elevates your customer experience

Valuable insights, featured stories and material to help you drive success.

Acquire, retain, and grow telecom customers

Your customers want to feel confident and in control. You want to free up your human agents to engage on complex customer inquiries. Our conversational AI solution handles routine self-service queries, such as “promotions” or “order status,” in the customer’s channel of choice. Deflect contacts from more expensive channels and enable your agents to focus on tough issues that, once resolved, drive greater customer satisfaction and revenues.

Resolve queries quickly and efficiently

Consumers want to complete transactions seamlessly. Whether they’re looking to upgrade plans, pay bills, compare bundles, or make payment arrangements, offer the right assistance at the right time to make their journey easy and convenient. Automating real-time engagement across all channels and devices can increase satisfaction and lower costs, with seamless transfers to a live agent when needed.

Improve CX and lower costs with self-service

Automate all types of customer journeys. Speed up resolution times and lower costs by proactively offering self-service support on common support journeys, such as, “how do I setup my cable service?” and accepting T&C’s. Plus, you can route complex inquiries to live agents while maintaining the context for a seamless customer experience. Solve the number one telecom customer complaint: having to repeat their issue every time they’re connected to a new agent.

[24]7.ai is the right choice for telecommunication companies

Predict customer intent and connect in real time to guide their purchase

A Leading Telecom Company

Grew sales 20% using [24]7 Conversations to map customer intent and create better customer journeys.

Increase customer retention by personalizing content

A Leading Telecom Company

Increased NPS 11% using [24]7 Conversations to simplify sales and service.

Lower costs by increasing customer self-service across all channels

A Leading Telecom Provider

Saved $6 million in one year using [24]7 Conversations to predict customer intent and personalize self-service.

Improve CSAT and loyalty with optimized CX

Guiding the Customer Journey in Telecom

Learn how to detect, manage and orchestrate CX in telecommunications.

Resources

Stories that inspires us to do more

Valuable insights, featured stories and material to help you drive success.

95%

Response Time Reduction

[24]7.ai BPO Solutions

95%

Response Time Reduction

[24]7.ai’s Global Footprint Brings Geo-Diversification and Geo-Balancing

142%

Increase in NPS

How Appreciative Inquiry (AI) Coaching Skyrocketed NPS by 142% for a Fortune 100 Financial Leader

96%

SLA Attainment

Telecom Leader Achieves 96% SLA Resolution with Dedicated Support Model for Tier 2 Tech Support

300%+

Growth in Digital Interactions

How a Fortune 500 Technology Company Increased Sales Conversion Rate by 17%~ During the Peak Season

$1.3M

Savings Annually

Global Sportswear Brand Saves $1.3M Annually with [24]7. ai’s Digital CX Solutions

94%

Reduction in Usage Rate

Innovative Tri-Pillar Approach Restores Customer Value, Driving 94% Reduction in Usage Rate for Leading Telecom Provider

Explore our applications & technology

We’re committed to delivering real results. We launch and scale quickly and use data insights to identify opportunities for continuous improvement.

[24]7 Engagement Cloud

[24]7 Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and...

Messaging

Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual...

[24]7 Conversational AI

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy ac...

CX Services

[24]7 CX Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging

[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.

[24]7 Answers

Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions.

[24]7 Voices

Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel...

[24]7 Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic...

Let’s Craft the Future of CX Together

Let’s Connect

Let’s Connect