Telecom Giant Leverages Trusted BPO Partner [24]7.ai for Social Media Support
To create maximum value as you prioritize and optimize the customer experience (CX), you need the right intent-driven and AI-enhanced engagement strategy.
Telecom customers think digital first whether comparing carriers or reaching out for billing inquires or tech support. Meet your customers where they are with a [24]7.ai conversational AI solution that boosts satisfaction and reduces churn. [24]7.ai provides connected, omnichannel experiences so your customers engage in a single, integrated conversation across devices and digital channels, and are seamlessly routed to live agents when expert advice is needed. Get started quickly with 300+ prebuilt intent models that make interactions easy, efficient, and consistent.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
Learn MoreA Leading Telecom Company
Grew sales 20% using [24]7 Conversations to map customer intent and create better customer journeys.
A Leading Telecom Company
Increased NPS 11% using [24]7 Conversations to simplify sales and service.
A Leading Telecom Provider
Saved $6 million in one year using [24]7 Conversations to predict customer intent and personalize self-service.