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AI in Travel & Hospitality

Lower costs and optimize self-service with artificial intelligence, machine learning, and AI-powered agents.

Reduce operating costs and wait times

The travel and hospitality industry needs to adapt to evolving business, technology, and market trends such as increased use of mobile devices and apps to enable more personalized travel experiences.

[24] offers artificial intelligence self-service solutions and an AI travel assistant to optimize the customer experience (CX) across messaging, voice, and digital channels. We deliver the only platform that leverages behavioral, transactional, and historical data to anticipate consumer intent. If your call centers are flooded with reservation inquiries, itinerary changes, cancellations, or simple purchase and rewards questions—and you want to increase customer satisfaction and lower operating costs—now is the time to deploy a [24] conversational AI solution.


Travel and hospitality chatbots: deliver personalized, relevant, and contextual experiences


Customer Experience

  • Product research and comparison
  • Bundling offers
  • Intent-driven sales or service journeys
  • Simple account creation

Retention and Loyalty

  • Reservations
  • Modifications or cancellations
  • Check-in/checkout
  • Reward programs
  • Account management

Lower Costs

  • Increase self-service across all channels
  • Increase first contact resolution
  • Minimize contacts per customer
  • Lower average handing time with blended AI and live agent experiences

Best Practices

Best Practices

Operationalize Messaging

Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24] can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.

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Work from Home Agent Solutions

As the COVID-19 pandemic began to spread across the world, [24] was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.

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COVID-19 Business Continuity

During the COVID-19 pandemic, [24] has invoked business continuity plans to ensure operations across our contact centers are up and running.

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Make it simple for customers to do business with you


Improve Conversions

Increase incremental revenue by approaching prospects at the right time based on their intent and their propensity to book travel or make reservations.


Create Differentiated Experiences

Streamline and simplify traveler experiences from research, booking, and looking up existing reservations to selecting rooms/seats, checking fee details and cancellation policies, and modifying or cancelling reservations. Present the next best action based on customer history and the conversation context across channels.


Reduce Customer Service Costs

Use predicted intent to direct customers to self-service for routine inquiries such as account maintenance, balance and transaction information, merchant rewards, point balances, and elite levels. Transition seamlessly to live-agent service—the full conversation context transfers as well—for more complex requests and inquiries.

Make the right choice for your AI travel assistant

Lower costs by increasing customer self-service across all channels

A Global Hotel Chain

Reduced calls to live agents by 11% after implementing a [24] interactive voice response (IVR) solution.

Use advanced insights to deliver outstanding experiences

A Global Hotel Chain

Earned a 97% CSAT rating after deploying [24] Conversations to create positive customer experiences.

Our AI-powered travel and hospitality assistant handles enormous volumes with industry-leading success


CSAT scores


chat interactions/year


chat resolution rate


Hotel & Airline Infograph Infographic

Hotel & Airline-Customer Engagement Statistics: H1 2021

Leading Global Hospitality Company Resource Card Case Study

Global Hospitality Company Chooses [24] as Its Digital Transformation Partner


Explore our applications & technology

Engagement Cloud

Engagement Cloud

[24] Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

AIVA Conversational AI

AIVA Conversational AI

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.



Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.



[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Agent Services

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.


[24]7 Assist

Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.



Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.

Icon for Voices


Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

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[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.