Significant changes in the utilities industry include rising customer expectations for online customer service and support, digital payment, and account management. Consumers expect a personalized experience and easily accessible answers to questions on subjects ranging from service, upgrades, clean energy options, prepaid billing, home energy management, to real-time outage reporting.
Energize your business and customer relationships with the power of artificial intelligence, machine learning, and AI-powered agents. 7.ai solutions let you support your customers whenever they want it and on their device of choice. Use data to predict consumer intent and then respond in real time, creating happy customers and advocates for your business.
A Leading US Energy Provider
Improved CSAT 30% and reduced annual costs $1 million by implementing 7 Answers to deflect calls and emails.
A Canadian Utility
In the 11 months since the utility deployed a 7.ai chatbot to interact with its four million customers, the chatbot answered more than 720,000 questions with 94% accuracy.