A leading U.S. home improvement retailer partnered with [24]7.ai to transform its chat support by launching a universal agent model unifying pre- and post-purchase interactions. Instead of a phased transition, the program was designed and scaled from the ground up—demanding speed, consistency, and quality from day one. Through a strong talent strategy, GenAI-powered training, disciplined operations, and analytics-led optimization, the model stabilized rapidly, scaled to 24/7 operations, and delivered a seamless, high-quality customer experience. The engagement established a proven, repeatable framework for future scale.
The client praised [24]7.ai for its speed of execution, transparency, and innovative approach, specifically highlighting the impact of Gen AI-based training and the fish bowling rollout strategy.