![[24]7.ai](https://www.247.ai/wp-content/uploads/2021/07/247ai-Black.svg)
![[24]7.ai](https://www.247.ai/wp-content/uploads/2024/09/247ai-Black.svg)
![[24]7.ai](https://live-247ai.pantheonsite.io/wp-content/uploads/2021/07/247ai-Black.svg)
One of North America’s oldest and most trusted banks transformed its customer support strategy using [24]7.ai’s AI-powered FAQ automation. Facing challenges such as high contact center call volumes and limited self-service options, the bank implemented [24]7 Answers to enhance customer self-service and operational efficiency. This innovative approach sets a new benchmark for leveraging AI in financial services to support a growing global customer base.
- The bank now handles large volumes of inquiries, with an impressive 6 million questions answered year-over-year. (June 2023- June 2024).
- The high answer and accuracy rates ensure that customers resolve their inquiries without needing to escalate to the contact center.
The precise search capabilities enable customers to ask questions and receive specific answers on topics such as setting up an account, generating and installing security passwords and tokens, and making secure deposits and transfers.