A leading US medical waste management company partnered with [24]7.ai to automate customer support and pickup scheduling, ensuring compliance and operational efficiency. ​ By implementing [24]7 Voices (Natural Language IVR) and [24]7 Answers (AI-powered FAQ bots), the provider reduced routine inquiries, improved response times, and streamlined scheduling for hospitals and clinics. ​ This resulted in a 30% containment rate, faster service delivery, reduced compliance risks, and enhanced customer satisfaction in a highly regulated industry. ​
With IVR automation accelerating pickup scheduling, hospitals and clinics received faster service, reducing the chances of compliance breaches and costly penalties.