Forrester Predictions 2021: Customer Service
Our unified customer engagement platform combines industry-leading conversational AI technology with intuitive agent-side tools to automate conversations and augment interactions at every touchpoint. Deliver consistent experiences across channels and make it easier to get things done.
We hire the best people, provide targeted training to align omnichannel skills to unique business needs, and keep teams engaged with ongoing coaching and development. We have 95% agent retention and are the top-ranked vendor for 90% of our clients. Happy agents, happy customers.
Anticipate customer intent and accelerate resolution with our industry-leading conversational AI technology. AIVA understands natural language and detects sentiment, so it can route customers to the most appropriate virtual or human agent. Elevate CX with two-way conversations that feel human.
Our agents work alongside AI to enhance every interaction. Agents use collaborative tagging to train AI models and continually improve automation. AI supports agents to reduce AHT, boost productivity, and contain costs. Get the best of machine efficiency and human insight.
Get up and running fast and scale up easily. We have established contact centers around the world—choose onshore, offshore, and nearshore locations. Access to a diverse talent pool and proficiency in multiple languages means we can reach high performance faster, and serve your customers in more markets.
7.ai follows a rigorous framework to ensure ongoing compliance with ever-changing regulatory requirements and simplify auditing. We can also build compliance with organizational regulations, policies, and standards into your operational model.