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[24]7.ai

Back-Office Support

That Powers the Operations Behind Every Customer Experience

Speak with an expert

Customer experience doesn’t end at the front line; we optimize the operational engine behind it with AI-enabled workflows, precision processing, and scalable back-office expertise.

What You Get

End-to-End Process Ownership

Managed workflows from intake to resolution with structured governance and performance accountability.

AI-Enabled Process Optimization

Automation, analytics, and quality controls to reduce errors and accelerate turnaround times.

Industry-Specialized Expertise

Trained teams with domain knowledge across BFSI, retail, telecom, and digital platforms.

Integrated CX Alignment

Integrated back-office processes that directly support front-office experience and retention outcomes.

Scalable Transaction Management

Flexible capacity that expands and contracts with your needs, maintaining accuracy and compliance at any volume.

Core Capabilities

Data entry and document management

Data entry and document management

Acquisition and enrollment processing

Acquisition and enrollment processing

Account and order management

Account and order management

Dispute, refund, and adjustment handling

Dispute, refund, and adjustment handling

Accounts payable and receivable support

Accounts payable and receivable support

Update and case management

Update and case management

Fraud prevention and validation

Fraud prevention and validation

Retention and loyalty processing support

Retention and loyalty processing support

What You Achieve

Lower cost per transaction overall

Faster processing and turnaround times

Reduced errors and rework levels

Improved operational visibility and control

Resources

Stories that inspires us to do more

Valuable insights, featured stories and material to help you drive success.

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84%~

Decrease in Transfer Rates

Elevating the Chat Channel’s Resolve rate for a Leading Telecom Provider

96%

SLA Resolution

Telecom Leader Achieves 96% SLA Resolution with Dedicated Support Model for Tier 2 Tech Support

63%

Reduction in Complaints

Digital Bank Reduces Complaints by 63% with the ‘Head Over Heels’ Program

84%

Increase in NPS

WhatsApp: The CX Catalyst Driving 84% NPS for a Telecom Giant

Ready to Strengthen Your Operational Backbone?

Talk to an Expert
Talk to an Expert